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Customer Service Agents Job in Kibera, Kenya

Customer Service Agents
Location: Kibera
Industry: Telecommunication

Our client, a highly innovative telecom company, with a vision to enable affordable mass-market voice and data communications in developing countries is seeking to recruit Customer Service Agents

Duties & Responsibilities

  • Explain to customers company products and services
  • Ensure client details are well captured in the system or documentation
  • Make outbound calls and follow-ups on clients
  • Ensure our clients receive exceptional after-sales service by helping them get the most from their device, and from their rate plan
  • Receive inbound client queries and  resolving raised issues
  • Ensure standard operating procedures (SOPs) are adhered to in handling customers
  • Work closely with other departments in ensuring customer complaints are resolved in timely manner.
  • Prepare accurate Daily, Weekly, Monthly customer service reports
Requirements and qualifications
  • Must be a resident of Kibera
  • At least a diploma / Certificate in business, communication or related course
  • At least 1 year experience in telemarketing or call Centre customer service environment
  • Understand the basics of handling customers
  • Strong interpersonal and communication skills
To apply, send your CV and cover letter only to or before close of business 5th August, 2016. 
Clearly indicate the position applied for and salary expectation on the subject line

NB: Flexi Personnel does not charge candidates for job placement.

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