Duties and Responsibilities
- Welcoming groups of holidaymakers at their starting point and announcing details of travel arrangements and stop-over points;
- Checking tickets and other relevant documents, seat allocations and any special requirements;
- helping with passport and immigration issues;
- Assisting holidaymakers check-in and settle into their accommodation;
- Communicating a range of information on itineraries, destinations and culture;
- Informing passengers of arrival and departure times at each destination on the itinerary and ensuring that all guests are back on the coach before departing from each stop;
- Using professional knowledge to answer questions from holidaymakers or guests and to fulfill their expectations of the tour;
- Making sure all travel arrangements run according to plan and that accommodation, meals and service are satisfactory;
- Organizing entry to attractions and transport, such as car hire etc.
- Ensuring that the tour is running smoothly for individuals, families and groups.
- Responding to questions and offering help with any problems that arise, ranging from simple matters, such as directing a member of the group to the nearest chemist, to more serious issues, such as tracing lost baggage etc.
- Dealing with emergencies, such as helping a holidaymaker who is ill or those needing to contact family members urgently;
- Making contact in advance with places to stay or visit to check details and arrangements;
- Liaising with hotels, coach companies, restaurants and other clients;
- Advising about facilities, such as sights, restaurants and shops, at each destination;
- Occasionally making accommodation bookings on proposed dates;
- Organizing and attending tourism events, conferences, workshops, seminars and exhibitions;
- Writing reports and maintaining records;
- Providing feedback after a tour as part of a debrief session.
Starting salary is negotiable.
All applications with JOB TITLE INDICATED to be emailed to firstname.lastname@example.org and email@example.com by 3rd September 2016