We provide rapidly accessible and affordable unsecured loans with strict affordability criteria to prevent unmanageable debt.
Our customers are mainly small businesses and entrepreneurs who use our credit to grow their businesses and provide for the unforeseen. Our customers are our partners.
We operate in their markets through 6-man micro branches to provide tailored relationship-based services.
We seek to recruit a Field Collections Agent
- Ensure all work queues are acted upon.
- Ensure all PTP information to be captured accurately
- Contact defaulting customers either by calling or visiting them with an aim of negotiating a settlement of the arrears
- Ensure allocated accounts are monitored on a daily basis and appropriate actions taken to ensure that the collection portfolio remains within accepted limits through the application of sound credit judgment within policy guidelines.
- Investigate and resolve any customer queries and complaints through verbal or written correspondence in line with 4G policies.
- Achieve the monthly collection targets.
- Identify and escalate deceased or disabled customers to collections management for review or collection termination.
- Perform field visits and submit reports/action plans to recover debt.
- Work closely with the branches on their bad debt portfolio
Other duties include:
- Conduct field visit assessment before visiting the market areas.
- Manage relationships with local authorities and Security Officers
- Plan and organize field collection drives across all branches.
- Flag BFCs to be forwarded to the EDC for action
- 2 years’ work experience in debt collection
- Experience in a microfinance, bank or any financial institution
- A good level of general education- Diploma or degree
- Computer literacy
- Education background in sales/Marketing
- Sales and Business Development
- Enforcement of contract and repayment obligations
- General support to all tasks
- Small Branch Operations
- Information Collection
- Integrity and ability to work in consumer finance
- High Motivation
- Self starter-functional problem solver
- Process discipline- Ability to follow SOPs