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Customer Service Jobs in Kenya

Customer Service
 
We are a looking for individuals passionate about customer service to join our team.
 
They should be self-starters, ambitious, with drive, able to work with minimum supervision.
 
Qualities:
  • 2-3 years sales experience in customer service in a reputable company
  • Self-driven, motivated, and should be able to work under pressure
  • Able to work a full-time flexible schedule that meets the needs of the business.
  • Bachelor’s degree business administration or its equivalent
  • Candidates may also need to have a consulting background to be competitive for employment. .
  • Excellent communication and presentation skills
  • Highly skilled in Microsoft office
  • Organized, reliable and a team player
  • Preferably individuals between the ages of 23-26 years
Responsibilities:
  • Achieve measurable results & ensure that clients receive a high level of customer service.
  • Understand and learn on customer service policies, procedures, standards and techniques and ensure that all company’s employees consistently provide quality service.
  • Regularly interact with clients and obtain, assess and address information on client needs, expectations and levels of satisfaction.
  • Respond to client requests and concerns promptly and effectively.
  • Determine and analyze reasons for client dissatisfaction to create action plans to address common issues.
  • Ensure relevant and effective action plans are written, executed and followed upon to keep client happy at all times.
  • Quickly address any maintenance or equipment issues.
  • Role model and enforce compliance with all company policies and procedures including, but not limited to, attendance, dress code, time-keeping and code of conduct policies.
If this position interests you, send us an email to hiringeal@gmail.com with your C.V and cover letter, indicating your availability, current & expected salary. 

On the Subject line clearly indicate “Customer Service”.

Applications should reach us latest by 12th November 2016.


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