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Telkom Kenya System Analyst (CRM & Service Delivery) Job in Nairobi Kenya

Telkom Kenya
Position: System Analyst – CRM & Service Delivery
Region: Nairobi
Reporting to: Business Applications Team Leader
Range: R3
Department: Technology Division


Role Purpose: The System Analyst – CRM & Service Delivery is responsible for performing professional level business systems analysis and project management activities which include planning, designing, implementing and maintaining CRM & Service Delivery Applications.

Key Duties and Responsibilities

System Analysis / Programming

  • Responsible for system analysis, design, development, testing and system implementation
  • Collaborating in planning, design and deployment of any new business applications and enhancement to existing business applications.
  • Provide effective support to users on issues related to system
  • Identify any integration issues and resolve with vendors
  • Provide user training and application support service
  • Report generation for business users
Requirements & Planning Management
  • Understand and anticipate requirements from Business Units to fulfill their requirements and help them to meet their expectations
  • Breakdown the requirements into project & set up realistic planning
Integration management:
  • Functional design (flows, protocol, scheduling etc..) & Technical Architecture
  • Quality of service KPI definition (capacity, dimensioning, performance, statistics)
  • List of potential incidents/events and procedures
  • List of preventive maintenance tasks (purge, script running)
Academic Qualifications
  • Bachelor’s Degree in Computer Science, Engineering, Information Technology or related field or relevant work experience.
  • At least 2-6 years’ experience in a similar position.
Professional Qualifications
  • Programming (C#, Vb.Net, PHP)
  • Unix & Microsoft OS
  • SQL & Scripting  in Oracle/MySQL/MS SQL data base
Key Competencies:
  • Customer focus.
  • Ability to work as part of a team.
  • Leadership and team building.
This position is opened to Kenyan citizens only. 
If you fit the required profile, please apply highlighting how your qualifications, experience and career aspirations match the requirements for this position. 

Application should be sent by latest 23rd October 2016, please provide an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees. 
Apply through and quote the job title 

Updated: October 11, 2016 — 10:52 am
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