Job Title: ICT Specialist
Background: The Danish Refugee Council (DRC) has been providing relief and development services in the Horn of Africa since 1997.
DRC has been supporting durable solutions and undertaking programming to support refugee returns and reintegration.
The Somali refugees have been returning to Somalia from countries such as Kenya and Yemen and are in need of assistance including livelihoods.
DRC is an implementing partner of the World Food Programme (WFP) in Somalia and will be using the SCOPE digital beneficiary and transfer management platform to register returnees in locations of Kismayo, Luuq, Dollow, Baidoa, Mogadishu, Dhobley and Beletweyne.
Purpose: The Information and Communications Technology (ICT) specialist has the overall responsibility for managing the SCOPE refugee registration system in close collaboration with WFP staff and the DRC SCOPE registration officer in Mogadishu.
The ICT has decision-making authority on technical issues on scope.
To achieve the objectives of the position, the ICT will perform the following tasks and undertake the following responsibilities:
- Review and make recommendations on technical implementation of approved amendments to the related projects Standard Operation Procedures (SOPs);
- Monitor project coordination and planning to ensure all ICT aspects are considered, inclusive and fulfilling;
- Provide 2nd level technical support coordination with the WFP “Scope Service Desk” (SSD) for new issues and follow-up on existing un-resolved issues;
- Support the SCOPE registration on a daily basis through monitoring of the registration process;
- Liaise regularly with WFP on SCOPE registration related issues;
- Assist the SCOPE staff on maintaining quality registration and avoiding data loss and errors;
- Provide oversight of technical aspects of SCOPE staff’s work and identify training needs;
- In close collaboration with WFP, support the staff in configuration of gadgets and maintain communication with WFP on printing of the beneficiaries ID cards, log issues and escalate tickets to technical groups as needed;
- Troubleshoot the issues by remote connection to users’ machines under different environments;
- Interpret problems and provide technical support for hardware, software, and systems;
- Analyze problems by using manual or automated diagnostic programs, and resolve recurring technical difficulties;
- Train staff on SCOPE registration and overall troubleshooting of the scope system;
- Retrieve the SCOPE data and analyze it;
- Attend strategic partner meetings on SCOPE registration;
- Responsible for time-critical service restoration and technical troubleshooting within SCOPE with support from WFP;
- Communicate with field staff on daily basis and follow-up on all registration issues.
- Plan, develop and improve system and data security requirements, general design and detail analysis specifications; ensure maintenance of the integrity and accuracy of program data and office systems;
- Work closely with program team on the refugee returns project and ensure SCOPE registration is coordinated with other activities;
- Ensure well organized reports and/or records, put together independently with only minimal guidance; provide well organized work with accurate information.
Reporting Arrangements: The ICT Specialist will report to the Project Manager and administratively work with the FSL-Technical manager.
S/he will receive technical support from the Regional Office IT team.
Commitments: DRC/DDG has a Humanitarian Accountability Framework, outlining its global accountability commitments. All staff are required to contribute to the achievement of this framework into the work of DRC/DDG
- Advanced university degree in Computer Science, Engineering or other relevant field, or First University degree with additional 4 years of related work experience or trainings/course;
- Strong ICT skills, previous experience of working with information management platforms and communication applications;
- Ability to extract, interpret, analyze and format data and resolve operational problems;
- Ability to work with minimum supervision and supervise and train staff through remote means;
- Ability to work with accuracy under time constraints and pressure and deal patiently and tactfully with staff members and others and to have a high sense of confidentiality, initiative and good judgment;
- Ability to represent DRC externally in technical discussions and forums.
- Experience with WFP SCOPE or similar platform a plus
- Experience on managing complex projects
- Experience in working South Central Somalia
Terms and Conditions
Contract: 5 months renewable contract, dependent on both funding and performance.
Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for Expatriates; please refer to www.drc.ngo under Vacancies. This position will be placed at level A16 under the new job category for employment. For Nationals the salary will be in accordance with DRC Somalia National staff salary Grade.
Duty Station: Dollow, Somalia with frequent travel to other project locations in South-Central Somalia. Dollow is not a family duty station and R&R is every six weeks.
Interested candidates who meet the required qualifications and experience are invited to submit updated CV and cover letter HERE explaining their motivation and why they are suited for the post.
We only accept applications sent via our online-application form on www.drc.ngo under Vacancies.
Please forward the application and CV, in English through the online application on www.drc.ngo under vacancies no later than 20 November 2016.
If you have questions or are facing problems with the online application process, please contact email@example.com
For general information about the Danish Refugee Council, please consult www.drc.ngo
Due to the urgency to fill this position, applications will be reviewed on a rolling basis and candidates are encouraged to apply as early as possible
Danish Demining Group (DDG) is widely recognised as provider of efficient and community-oriented solutions to human security problems caused by landmines and other explosive remnants of war as well as small arms and light weapons.
DDG is part of the Danish Refugee Council (DRC), which is a humanitarian, non-governmental, non-profit organisation founded in 1956 that works in more than 35 countries throughout the world. We are the largest humanitarian NGO in Denmark and consistently ranked as one of the world’s best NGOs according to Global_Geneva.
We fulfil our mandate by providing direct assistance to conflict-affected populations – refugees, internally displaced people and host communities in the conflict areas of the world. We also advocate on behalf of conflict-affected populations globally on the basis of humanitarian principles and the Human Rights Declaration. Our work and long-term strategies are guided by our five core values: Humanitarian approach – Respect – Independence & neutrality – Inclusion – Honesty & transparency.
You can read more about our vision and work on drc.ngo.