Heritage Insurance Medware System Analyst

The Heritage Insurance Company (K) Ltd is a member of Liberty Group and a leading insurance Company with a legacy of providing superior services to a wide spectrum of clients since 1976.

We have received AA-rating, the highest international rating awarded to a Kenyan insurer. The Company also won accolades at the 2016 Annual Insurance Awards — Corporate Social Responsibility, Fraud Detection & Prevention and Risk Management.

We are looking for a dynamic and experienced individual to fill in the following position:

Job Title: Medware System Analyst

Reporting To: Director – Health Insurance

Main Purposes of the Job: The Medware System Analyst is responsible for supporting Medware in Medical Department to ensure efficiency and effectiveness for all system users.

Key Responsibilities/Accountabilities

  • System Management support of the Medware, Smart & PAS administration in terms of connectivity, complex system errors, control of user access rights and trouble shooting.
  • To resolve identified systems gaps to logical conclusion by following up outstanding issues where tickets have been raised on Medware
  • Liaising with SMART and NHA on integration setups of Medware and Smart Systems applications
  • Preparation of Management Reports on monthly outstanding debit reports and adhoc reports for the Medical Department when required
  • Preparation of monthly membership listing for providers and sign offs
  • Co-ordinate the Health Insurance Department document management process
  • Co-ordinate and support the Medical Avaya System at the Contact Centre

Key Skills, Knowledge, Experience and Personal Competencies


  • Degree in Computer Sciences, MIS or equivalent
  • Training / skills on Medware System will be an added advantage


  • 3 years’ experience in support of a Medical system application preferably Med ware

Other Attributes

  • Have good interpersonal, communication and presentation skills.
  • Be proactive in nature, to initiate, drive and generally promote change.
  • Be highly logical, paying great attention to details
  • Requires minimal or no supervision

Application Process

If you believe you are the right candidate, please email your application and CV to vacancies@heritage.co.ke on or before Wednesday, 23rd November 2016 at 5.00 p.m.

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Updated: November 16, 2016 — 6:11 am
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