Jobs in Kenya .co.ke :: A Collection of Kenyan Jobs

Latest Jobs in Kenya in various professional and technical categories. Grow your career in 2017 with our free daily collection of well paying Kenyan Jobs.

IT Industry Head of Operations Job Vacancy

Our Client in the IT Industry is sourcing for a Head of Operations who will manage all local operations in such a way that operations are optimal, in terms of stability (minimum down-time), adhering to SLAs, cost effectiveness, security and ensuring client satisfaction is maximized.

Key Responsibilities

1. Management

Task: Manage Operations team

Performance Indicator

  • Ensures Operations team is motivated and dedicated with clear objectives.
  • Constantly develop and optimize the function
  • Participates as a member of the Management Team
  • Participates in setting clear goals and managing the entity in co-operation with the Managing Director (responsible)

2. Facility Management

Task: Manage all facility (maintenance) activities

Performance Indicator

  • Co-develops (preventative) maintenance schedule for infrastructure (generators, cooling, etc.)
  • Manages execution of maintenance schedule
  • Ensures full continuous (24×7) technical support is available to clients
  • Manages and executes diagnostic / fault finding activities
  • Maintains the Building Management System (BMS)
  • Undertakes Capex justification for capacity planning
  • Generates multiple operation reports (e.g.
  • SLA reports and Customer Monthly Power Reports)
  • Provides input into business cases
  • Manages possible extensions / upgrades to current sites and build-outs of new sites in co- operation with the corporate engineering department
  • Manages external site security agency
  • Ensures quality and security of technical operations and procedures for auditing

3. Service management

Task: Manage all service (VAS) deliveries

Performance Indicator

  • Manage all service (VAS) deliveries
  • Manages execution / delivery of all Value Added Services (VAS)

4. Customer Implementation Management

Task: Manage all Customer Implementation Activities

Performance Indicator

  • Manages the translation of customer’s wishes / requirements to customer implementation forecast.
  • Provides (escalation) support to the Customer
  • Acts as a technical / operational interface between Icolo.io and customers

5. Process Management

Task: Ensure alignment with (external) regulation

Performance Indicator

  • Adheres to the Change Management
  • Process and compiles the necessary change control and customer notifications for all services
  • Negotiates and maintains (environmental) SLAs in line with agreed customer contracts
  • Adheres to local fire, health and safety regulations
  • Develops, maintains and implements business process guidelines for aspects such as troubleshooting, dedicated follow-up, timely
  • status reporting and security
  • Provide sales support
  • Service Business Development

Experience, Knowledge and Expertise:

  • Educated to degree level in a degree (Master) level in a technical field
  • Certificate as a qualified electrician is a distinct advantage
  • Minimum of 5+ years’ experience as engineer in an electro technical environment
  • Minimum  of  5+  years’ experience  as  engineer  in  an  industrial/mechanical  engineering environment (e.g. full continuous factory)
  • Knowledge of or training in Telecommunications Engineering, fibre optic cabling and splicing or data centre / facility experience is a distinct advantage
  • Minimum of 5+ years people management experience
  • Fluent in English
  • Service-orientated
  • Excellent problem solving skills
  • Excellent people management skills
  • Good communication skills
  • Flexible working manner
  • Accurate
  • Proactive
  • Stress-resilient

Applicants who meet the requirements stated above should send their applications and detailed CVs with a day – time telephone number to the email address: jobs@hcsafrica.com  with Head of Operations on the Subject line.



Updated: November 14, 2016 — 2:39 pm
| Accounts | NGO | ICT | Agri-Business | Engineering / Technical | Health / Medical | Education / Training | Business Administration | Economics / Statistics |
Jobs in Kenya :: Daily Updates of the Latest Jobs in Kenya © 2017
%d bloggers like this: