RefugePoint Communications Officer Job in Nairobi


Job Title: Officer, Communications

ID: 2046

Location: Nairobi, Kenya

Grade: 6

Starting Salary (Gross):  Kshs. 108,000

Reports to: Manager, Communications

Supervision Given: [None]

RefugePoint was founded in 2005 to provide lasting solutions for the world’s most vulnerable refugees.

We work to fill the critical and unmet needs of people affected by war and conflict that have fallen through the net of humanitarian assistance, in particular women, children and urban refugees.

The Communications Officer supports RefugePoint’s external relations activities by serving as a liaison between the Nairobi Urban Refugee Protection Program and the organization’s headquarters in the United States.

Primary Areas of Responsibility

Writing and general communications

  • Cultivate stories and draft content for various RefugePoint publications, including newsletters, grant proposals, and special reports.
  • The Communications Associate will be responsible for producing content from start to finish: from setting up interviews with other RefugePoint team members and clients, traveling into the field on a weekly basis, developing interview questions, interviewing clients to collect stories, writing final stories using quotes/audio/notes taken and submitting finalized work, with photos (sometimes video) to the Communications Manager.
  • Maintain strong relationships with all Nairobi teams (medical, social work, livelihoods, counseling, etc) and check in on a weekly basis for story leads, suggestions.
  • Research, draft, and update information related to Nairobi’s refugee population, including cultural profiles for new arrivals and/or changes within existing refugee communities.
  • Respond to immediate requests from headquarters for updates on programs, clients, or events.
  • Track refugee resettlement departures and update headquarters regularly. Track refugees post-departure, and set up systems to put this into place.
  • As needed, help with the printing of T-shirts and other collateral.

Social media and website support

  • Support the Communications Manager in developing content for RefugePoint’s web and social media platforms.
  • Provide assistance managing and evaluating social media platforms as requested, in particular internal platforms for staff communication.
  • Conduct media monitoring on issues related specifically to urban refugee protection and alert headquarters to relevant stories.
  • Update the internal staff website with new content, especially new staff bios and stories of interest, photos from RP events, etc.
  • Draft Quarterly internal newsletter with pertinent updates for HQ, Nairobi and Expert staff.

Video and Photography

  • Photograph images of clients, programs, and the environment in Nairobi for RefugePoint’s publications, website, and social media.
  • Film, or arrange for videographers to film, material for RefugePoint’s audio/visual needs.
  • Organize and manage Nairobi’s image library, ensuring that all releases are signed and accessible.

Event Management and Training

  • Assist with coordinating RefugePoint events in Nairobi, including trainings, conferences, community working groups, and fundraising forums.
  • Lead internal communications trainings and motivate staff to engage in external relations activities, including sharing stories and highlights from their departments.
  • Orient newly hired regional and local staff to RefugePoint’s external relations policies.
  • As needed, coordinate focus groups to support RefugePoint’s operations team.


  • A strong interest in the mission of RefugePoint and refugee protection.
  • Excellent writing skills (in English) are imperative to this position. Writing with a US-based population in mind will be required.
  • Excellent interviewing skills, and communication skills in speaking, transcribing, contacting and following up with refugee clients.
  • Bachelor’s Degree in relevant field (communications, journalism, marketing, public relations, etc).  Degrees in human rights or international affairs will also be considered.
  • A minimum of three years of experience in a related communications position.
  • Excellent communication and interpersonal skills (English fluency required).
  • Excellent writing, editing, and proofreading skills, especially geared towards a US based audience.
  • Experience with popular social media platforms (Facebook, Twitter, Instagram, etc).
  • Applicants with photography and/or videography skills preferred. Experience with Adobe Creative Suite software is also a plus.
  • Ability to work both independently and collaboratively. Candidate will need to be a self-starter, someone who can manage their time and tasks independently and responsibly.
  • Respect for individuals regardless of their race, nationality, gender, sexual orientation, age or legal status.
  • A sense of humor, patience and diplomacy.
  • Must be legally able to live and work in Kenya.

How to Apply

CLICK HERE to apply online

Closing Date: 29 November 2016 1400hrs (EAT)

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Communications and Media, NGO and UN

Updated: November 21, 2016 — 4:15 pm
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