Travel and Tours Company Dispatch Officer Job Vacancy

Our client, a Travel and Tours Company in Nairobi seeks to fill the position of a Dispatch Officer.

This is a very key position in the company and the holder is the focal person between Customers, Drivers and the Company.

This position requires a very organized, time conscious and customer focused and self-driven individual with good communication skills and the ability to multitask effectively.

The position holder MUST be computer literate and very well conversant with routes within Nairobi.


  • Have in-depth knowledge of routes within Nairobi, map reading skill and ability to track vehicles using Retriever software
  • Receive orders from customers via phone call or email and make necessary arrangement for the appropriate driver and vehicle to be employed for each run
  • Keep track of the movement and progress of each driver and vehicle and prepare timely reports for the manager and client
  • Receive complains about driver and vehicle
  • Receive report about vehicle defects, accident and emergency situations
  • Relay reports and work orders to the supervisor
  • Ensure timely dispatch of vehicles
  • Negotiate rates with customers
  • Prioritize bookings according to urgency and nature of transfer
  • Maintain a friendly relationship with customers to ensure
  • Continuous patronage

Qualifications / Skills

  • A Diploma Holder in a Business related field
  • Excellent Communication skills (listening, interpersonal, written and verbal)
  • Excellent map reading skills and ability to use internet location facilities
  • Ability to track vehicles using Retriever Software
  • Ability to work well in high pressure environment
  • A team player who can calmly manage stress associated with the position
  • Able to multitask and prioritize tasks effectively without making mistakes
  • Emotionally mature with good sense of judgment
  • Excellent organization and planning skills
  • At least 2 years continuous work experience in a similar role
  • MUST be willing to work flexible schedules including working at night, on weekends, holidays, and over time to meet clients demands
  • MUST have been in a leadership position in current or previous roles

If you meet the above qualifications send your application to:  by Wednesday, 30thNovember, 2016.

Clearly indicate the position applied for on the subject line.

Only shortlisted candidates will be contacted.  No Telephone Calls Please.

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Business Administration & Management

Updated: November 14, 2016 — 2:31 pm
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