Operations Manager Job in Nairobi Kenya – Insurance / Asset Management International Company

A leading international company in the insurance and asset management business arena with great market diversification and over 17 affiliates; providing long term savings, investment, protection and insurance products is looking to find an Operations Manager who in collaboration with the current highly resourceful team will provide best solutions and satisfaction to its over 12 million customers. 
The Operations manager will report to the Chief Operations Officer and will have 6 Operations Officers reporting to him/her. Purpose of the role 
The main aim and purpose of the role is to ensure all investments data is timely and accurately captured onto the system. 
Ensure timely and accurate pricing on a daily basis. 
Ensure timely and accurate payments instructions are effected. 
This role also has accountability for building high performance culture for the back office operations staff. 
Duties & Responsibilities 
Corporate operations Management
  • Ensure broker confirmations are done timely
  • Ensure timely and accurate capture of new instruments/trades/investments, corporate events on the system
  • Ensure proper actions are implemented for settlements
  • Ensure accurate and timely capturing of static data
  • Ensure accurate and timely processing of payments
  • Ensure timely posting and resolution of errors
  • Management of the daily bank reconciliation
  • Ensure accurate and timely pricing for all funds
  • Ensure proper management of the valuation and interest rates process
  • Process reports (quarterly and annually) for clients and administrators and internal reporting on a timely basis and with accuracy
  • Ensure timely response to queries (administrators, auditors, clients)
  • Ensure proper management of all documentation arising from operations transactions
  • Ensure timely and accurate reconciliations are carried out
  • Implement new processes where none are in existence
  • Review the current processes to ensure effectiveness and quality standards.
  • Ensure all processes are documented and changes are updated
  • Ensure processes are inclusive of all regulatory requirements
  • Monitor systems performance, recommend modifications so that the unit can take best advantage of information systems technology to meet the units goals and objectives
  • Production of all MIS from corporate operations
  • Take up projects as may be allocated from time to time by management
Risk Management, internal governance and compliance
  • Identify, manage and minimise/remove risk and control breaks
  • Ensure all regulations are adhered to
  • Prepare for audits, develop management actions for audit issues, and implement the same within set timelines
  • Compliance to all regulatory requirements and internal policies
Financial Management
  • Manage units’ budget and avoid wastage of resources
Management effectiveness
  • Manage performance of the staff
  • Motivate staff
  • Manage relationships within the team and ensure delivery of team objectives
Stakeholder Management
  • Map stakeholders and develop a plan to manage these actively
Minimum qualifications:
  • Business related Degree
  • 5 years’ minimum managerial working experience and 2 years in a similar position
  • Knowledge of financial service operations, strong analytical skills and understanding of the market
  • High standard of written and verbal communication and close attention to detail
  • Demonstrable leadership skills and good team player
  • An understanding of regulations governing the business
Competence required:
  • Technical knowledge and business awareness
  • Client focus, ownership and commitment
  • Building relationships, thinking skills and decision making
How to apply: 
If you are interested in the position and have the skills and talents our client is looking for, we would like to hear from you. 
Please forward a copy of your updated resume, and your current salary and benefits package to info@dorbe-leit.co.ke before close of business 12th June 2012. 
Only successful candidates will be contacted.


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