TSC Assistant Deputy Director (Customer Care) Job in Kenya

Position: Assistant Deputy Director (Customer Care)

Advert Number
5/2012

Qualifications, Requirements, Duties and Responsibilities

For appointment to this grade, an officer must have: –

(i) A degree in any of the following Mass Communication – Journalism, International Relation, Social Sciences or any other approved equivalent qualification from recognized institutions;


(ii) A Masters degree in a relevant field;

(iii) Served satisfactorily in the grade of Principal Corporate Communication/Customer Care Officer, Job Group ‘N’ or a minimum period of three (3) years in an equivalent position in the Public/Private Sector;

(iv) Attended a relevant Senior Management Course at a recognized institution;

 (v) Computer Literacy

(vi) Demonstrated merit and ability as reflected in work performance and results.

Duties and Responsibilities

The Officer at this level will be in-charge of the Customer Care and will report to the Head of Corporate Communications and Customer Care.

(i) Identification of Strategic issues on Commission’s Corporate Communication and Customer Care Programmes;


(ii) Manage the Customer Care Centre;

(iii) Deal with Customer/Client complaints;

(iv) Analysis of data on issues reported at the Customer Care

(v) Manage performance appraisal of staff;

(vi) Policy implementation and Review;

(vii) Performance Appraisal.

[P – 63782 x 3189- 66971 x 3349 -70320×3516 – 73836×3691 _77527x3877 – 81404 p.m]

How to apply

Click here to apply online

Closing Date 13/7/2012



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