Utility Company Manager Business Operations Job in Kenya

Our Client, a utility company mandated to provide cost effective and affordable quality water and sanitation services in Kenya, seeks to recruit goal-oriented, self-motivated and qualified persons to fill the following management positions:

Position: Manager Business Operations

Ref No. HR/MBO/2012
Reporting to: General Manager Business and Customer Service
Job Grade: 3
Job Purpose:
To supervise and coordinate revenue billing and collection function and assist in the formulation of related policies and procedures. Implementation of the overall Strategic Plan with emphasis to business operations.
Key Result Area / Principle Accountabilities and Duties
  • To ensure the billing cycle does not fall behind schedule by liaising with other officers.
  • To strategize on the most appropriate revenue collection methods.
  • Assist in the interfacing of both financial and commercial information to eliminate fraud, and enhance revenue base for the Company.
  • Ensure prompt collection of revenue in liaison with the Business Units managers and other functions charged with revenue generation.
  • Oversee the operations of metering, billing and servicing of related equipments, tools and stationery.
  • Manage customer satisfaction levels according to expectation.
  • Any other duties as may be assigned by the management from time to time.
Education, Professional Qualifications and Work Experience:
  • Bachelor’s degree from a recognized university;
  • Post Graduate qualification in a business related field;
  • 5 years experience with at least 3 years at management level in a similar or comparable position in a busy commercial entity;
  • Be a registered member of a relevant professional body.
Required Skills and Competencies:
  • Have demonstrated outstanding professional competence in revenue generation and collection activities in work performance and results;
  • Must be able to lead a team in a diverse work environment;
  • Should posses excellent interpersonal communication skills;
  • Must possess strong computer skills;
  • Ability to lead a team in dynamic environment.
The position is senior and demand excellent people management and development skills, written and oral communication skills both in English and Kiswahili, and high degree of honesty and integrity.

Candidates who meet the above specifications and have the drive to join a highly motivated work team, should submit their applications with a detailed CV giving three (3) names of referees, attach copies of Higher Education Loans Board (HELB) Clearance Certificate and KRA Tax Compliance Certificate.

Provide a reliable telephone and e-mail contact of self and referees, clearly quoting the reference numbers to reach us on or before Monday 16th July 2012 addressed to

DN/A 1318
P.O. Box 49010 – 00100,

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