A Collection of Jobs in Kenya - 2018

Latest Jobs in Kenya in various professional and technical categories. The very best of Kenyan jobs and careers.

Customer Service Coordinator Job in Kenya

Customer Service coordinator

Location: Nairobi

Company Profile:

Our Client is the leading player in the global Ice-Cold Merchandisers (Beverage Coolers) market and is the largest glass bottle producer in West Africa, meeting the needs of beverage companies.

Job Purpose:

The position entails the management of the Company’s Service Call centre.


  • Receipt and processing of customer complaints.
  • Management of data flow to and from service providers
  • Post warranty invoices reconciliation.
  • Management of Service KPIs- accurately and timely opening and closing of Service Calls.
  • Local order processing
  • Monthly reporting for post warranty.
  • Support Customers Service with spare parts reconciliation and expensing.
  • Preferred Requirements:
  • Minimum : Degree in Social Sciences
  • At least CPA 1.
  • At least 2 year experience working in a customer service environment preferably in the accounts department or data Analysis.
  • Experience in Ms Word, Ms Excel, outlook and other related computer packages.
  • Excellent interpersonal skills to effectively interact with all levels of staff.
  • Capacity to work independently and as a team member.
  • Data management skills.
  • Good communication skills, excellent telephone manner and excellent customer service attitude.
  • Experience with customer service support.
  • Be a self-motivated individual with the ability to multi-task during high volume call times.
  • Working knowledge of accounting system Pastel will be an added advantage.
To apply for this position send your CV to mycv@myjobseye.com quoting the position in the subject line.
Kindly also mention your current/ last salary and benefits. Only shortlisted candidates will be contact

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