Customer Service Executive Job in Kenya

Customer Service Exec Job Profile
Job purpose
Welcoming and guiding the customer through the show room, along with responding to question and demonstrating products, handling all quotations and also responding to email and telephone queries on sales and assisting where necessary
Key duties and responsibility
  • Avail quotations to showroom clients and other clients brought in by the sales executives
  • Welcome and assist the showroom clients in the process of product selection
  • Provide exceptional customer service on daily basis.
  • Maintain accurate and clearly marked shelved product to ensure accurate selection of product for dispatch
  • Maintain all clients through proactive communication with the client and ensuring that all queries, complains are promptly attended to
  • Maintain record of showroom client visits and update this on a daily basis
  • Guide customers around the showroom
  • Prompt feedback to email and telephone queries
  • Time to time order processing in the absence of the order processor
  • To help the other staff with the arrangement of the showroom, sometimes from ground to top, in order to ensure a clean working place
  • Making sure that the items are delivered as programmed.
  • Assemble merchandise for showroom as designated
  • Stage completed order items in proper area for customer pick up or delivery
  • Check on status of current orders.
Key Skills and Abilities
  • Diploma in front office operations/ pr/sales & marketing
  • Those with a background in food & beverage will have an added advantage
  • 2-3 years experience in customer service executive position preferably in the hospitality industry
  • Ability to work and contribute in a team
  • Proven ability to meet sales targets
  • Presentable with excellent communication skills
  • Must be a strong “people person” with a positive, persuasive personality
  • Competent computer and database skill
To apply for this position send your CV to or on or before 3rd August 2012.
Indicate customer service executive on subject.

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