Debit Order Officer Job in Kenya

Debit Order Officer

Our client, a micro finance company urgently seeks to fill the above vacant position.

Main Purpose of Role   

Timely collection of correct due instalments from clients by means of debit order activations on various bank accounts.
Required Minimum Education / Training
  • BCom degree or related degree, Strong Operations  background essential (National basis) minimum 5 years
Required Minimum Work Experience
Min 2 years banking or financial industry experience, Experience in Credit Management desirable

Key Performance Areas

  • Collections of payments, activations and re-activations
  • Customer Care
  • System and technology use
  • General administration
  • Performs all other related duties
1. Collections of payments, activations and re-activations

Input (method used)

  • Activate debit orders against client’s bank accounts to ensure that the correct payment amount is collected on the correct payment date.
  • Draw reports to determine outstanding instalments of clients and ensure that amounts due are collected by means of debit order activations.
  • Reverse wrongfully debited payments against clients account by reversing and refunding client.  
  • Make a note on the system on why refund was authorised.
  • Pay out approved client loan amount or settlement amount from bank accounts.
  • Analyse reasons for repeated failure to collect via debit order, pursue alternate collections method to normalise account
  • Reconciliation of debits orders loaded with successful payments received
  • Identify reversal of successful payments and update system
Output (expected results)
  • Projects confidence and professionalism
  • Customers treated with courtesy and sensitivity. 
  • Builds positive rapport
  • Possible reasons for customer to default on  repaying monies owed are identified and resolved
  • Customer convinced to pay debt
  • Customer makes a commitment to pay debt regularly
2. Customer care
Input (method used)
  • Establish rapport with customers by treating them courteously, with sensitivity and meeting commitments made
  • Handles difficult calls by remaining calm, demonstrating patience, willingness to help and where possible resolving complaint
  • Uses all opportunities to confirm/update/correct customer information
Output (expected results)
  • Customers confidence and trust is gained
  • Negative situation is diffused
  • Customer details are always current
3. Systems and technology use
Input (method used)
  • Displays working knowledge of system by navigating the system quickly and accurately
  • Accesses data efficiently, enters information speedily and accurately and follows established procedures.
Output (expected results)
  • Customer details are always current
4. General administration

Input (method used)

  • Completes all required administration which may include faxing, completing paperwork and liaising with other departments and typing correspondence
  • Compiles feedback / reports when required
Output (expected results)
  • Timely and accurate implementation
5. Performs all other related duties
Input (method used)
  • Performs all other related duties which may be required from time to time
Output (expected results)
  • Timely and accurate implementation and completion of related duties requested to be performed
Technical behavioral
  • Multilingual
  • Understanding of ability to apply credit recovery techniques
  • Product  Knowledge
  • Bank systems
  • The incumbent has to have a good grasp of the fundamentals of the areas of knowledge
  • Strong analytical skills
  • Knowledge and application of Mayibuye Group core values
  • Teamwork /cooperation
  • Written communication
  • Problem Solving
  • Influence
  • Follow-up
  • Attention to detail
  • Judgement
  • Active listening (skills)
  • Ability to sell telephonically
  • Stress tolerance (ability)
  • Lead / opportunity
  • Telephone skills (skill)
  • Customer focus (attitude)
  • Handling difficult calls(skill)
  • Interpersonal skills (skill)
  • Clear and concise verbal communication(skill)
  • Courteous and friendly (attitude)
  • Self motivation
  • Adaptability
  • Integrity
If you meet the above minimum requirements, kindly send us your cv indicating your current and expected gross salary to;
Frank Management Consult Limited

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