Hotel Receptionist Job in Kenya

Receptionist

We are new upcoming hotel located in the Karen area and are looking for a receptionist. Some key responsibilities include:
  • Deliver excellent customer service, at all times
  • Assist in keeping the hotel reception area clean and tidy, at all times
  • Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
  • Administer all reservations, cancellations and no-shows, in line with company policy
  • Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities
  • Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety
  • Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment
  • Provide reports, as required, for housekeepers and management
  • Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services
Key attributes
  • Able to remain calm under pressure and problem solve accordingly.
  • Be able to communicate as clearly and concisely as possible, whether face to face, over the phone or via email.
  • Must be smart and have a presentable personality.
  • Friendly & with outstanding people skills.
  • Demonstrate merit and ability in their work performance and results
Academic and work experience
  • A diploma in a business related field from a recognized institution.
  • Must have excellent computer skills especially Ms excel, Ms word, Email
  • Typing skills of up to 50 WPM
If you believe you possess the above qualifications, send your CV, a recent photo and scanned copies of your certificates to chris@hotel-troy.com
Only shortlisted candidates will be contacted.


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