IEBC Support Administrator Job in Kenya

Support Administrator
Independent Electoral and Boundaries Commission (IEBC) is inviting young Kenyan graduates & professionals to fill vacancy of Support Administrator.

Job Description

  • Degree in IT or any other related discipline
  • Technical courses that lead to a MCSE or MCSD are an added advantage.
  • A minimum of four (4) years of experience within a help desk/customer support position. Experience with systems/network administration and/or hardware and software applications necessary for basic computer operations and network applications.
  • Experience with Microsoft Applications
  • Certification as a Microsoft Certified Professional (MCP) and Network +, within the last 2-3 years is highly desirable.
  • Excellent interpersonal skills with a strong customer focus
Duties
  • Provide first-level technical support to end users.
  • Take ownership of user problems and be proactive in resolving issues
  • Detect and maintain detailed records of all software or network problems
  • Manage user account requests
  • Identify and resolve IT issues and escalate those that require further attention
  • Receive and log user requests using the helpdesk application
  • Ensures that received user requests are accurately completed with the date and time of submission.
  • Provide users with the current status of work or service requests consistent with the established timelines associated with priority systems.
  • Ensure that support personnel close out their work orders properly
  • Performs other duties and assignments as required
How to Apply

If you meet the above requirements, please visit IEBC website (www.iiec.or.ke) click-> “Resource Center” click-> “Careers/Job Vacancies” click-> “Jobs” click-> Support Administrator then apply online.


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