Junior and Senior End User Support Engineer, and Help Desk SME/Manager Jobs in Kenya

IT Help Desk Positions

Our client has a mission to change the face of IT in Africa. With a presence in 21 countries; 17 of which are in Africa this company is looking for innovative, energetic and dedicated candidates to join their expanding team in Kenya.

Our Client is setting up an IT help desk to perform desk‐side support service per Client’s pre‐defined/location specific service. 

The team will be required to manage workflow and service request through Client’s call ticketing system. These positions require strong customer service skills.

Responsibilities will include remotely:
  • Imaging/Re‐Imaging end user desktop and laptop machines
  • Software installation, configuration, and troubleshooting for end users
  • Hardware and Software upgrades
  • Performance of IT support duties as defined by the appropriate team lead
  • Network printer installation/configuration
  • General Desktop Support/Project Coordination/Move activities
  • High level of customer focus and strong customer support commitment.
  • Monitor, analyze and address reliability and performance issues.

Junior End User Support Engineer

  • 1 year experience in desk side support
  • Diploma in IT
  • Microsoft certifications – desired
Senior End User Support Engineer

  • 2-3 years experience in desk side support
  • Diploma in IT
  • Microsoft certifications – desired
Help Desk SME/Manager
  • 5+ years experience in desk side support
  • Experience in leading a team
  • Bachelors degree
  • ITIL (Information Technology Infrastructure Library) version 3 certification – desired
To apply for this position, send your CV and Cover Letter to careers@talentsolutionsmanagement.co.ke by 13th July 2012.

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