Kencall Training Job in Kenya


  • A trainer manages the learning and professional development of an organization’s workforce. Trainers equip staff with the knowledge, practical skills and motivation to carry out work-related tasks. They either deliver the training themselves or arrange for a third party trainer to do so.
  • They also help with ongoing, long-term improvement of employees’ skills, enabling them to fulfill their potential within the organization.
  • Primary duties & responsibilities:
  • Evaluating, reviewing and developing training programs to meet clients and organization’s needs.
  • Assisting in monitoring the overall effectiveness of training programs.
  • Effective monitoring and reviewing of trainee’s progress.
  • Ensuring all new staff members are inducted in accordance with the company’s policy.
  • Planning, scheduling and training initial and ongoing training classes.
  • Assesses training needs, develops training methods, writes procedure manuals and presents information using a variety of techniques, including discussions, role playing, team exercises and visual materials.
  • Bachelors degree Preferred
  • Minimum 2 years experience in a similar role
  • Call Centre experience is an added advantage
  • Public speaking and presentation skills,
  • Develop curriculum and design training, including methods of assessing effectiveness.
  • Good command of the English language and be familiar with media production and communication techniques.
  • Understand aspects of personal psychology and group dynamics.
  • Exceptional customer service
To apply, please go to and apply Online. Applications through any other channels will NOT be accepted.

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