Receptionist Job in Kenya


Job Purpose

Responsible for attending to visitors at the reception and ensuring that their needs are responded to accordingly. Receive incoming calls in a courteous manner and forward them to the appropriate person.

Job Dimensions
  • Attending to walk-in-clients, understanding their needs and responding promptly & appropriately
  • Answer telephone, screen and direct calls
  • Maintaining a welcoming ambience in the front office
  • Administrative support for the Executive Directors
Key Result Areas
  • Operate telephone switchboard to answer, screen and forward calls, providing information and taking messages
  • Attending to visitors promptly, understanding their needs and ensuring they are directed accordingly
  • Recording and accurately transmitting messages left by visitors & callers not able to reach intended persons
  • Receiving hand delivered mails and couriers parcels and ensuring timely distribution
  • Maintenance of the reception area is always kept clean and neat
  • Routine checks on operational telephone lines and reporting faulty lines
  • Performance of tasks assigned by Executive Directors
Key Decisions
  • Prioritization of client needs to determine appropriate response
  • Monitoring  access to the back office by external persons and reporting any security threat
  • Routing of calls to the relevant department based on customer requirements
Key Performance Indicators (KPIs)
  • Multitasking efficiently in handling incoming calls & visitors and administrative role
  • Clear and precise communication to clients (internal & external) and accurate relaying of messages
  • Establish & maintain good rapport with clients
  • Determining priority issues of visitors/callers based on nature and purpose of visit/call and ensuring they are handled in a timely manner
  • Consistently convey information to clients in a knowledgeable and  customer friendly manner
1.Key Relationships

Internal –  foster a good working rapport with co-workers
External – establish warm & professional relationships with clients

2. Qualifications, Knowledge and Experience

Expertise: Academic qualification/s
Minimum requirement: Diploma level
Expertise: Relevant professional qualification Skills
Minimum requirement: Secretarial/Office Management/Public Relations
  • Working knowledge & good understanding of Microsoft Office
  • Ability to operate an office switchboard system
  • Knowledge of customer service principles & practices
  • Ability to organize and plan
  • Relevant experience 
  • At least 3 yrs experience in a busy front office
3. Competencies & Personal Attributes
  • Professional personal presentation
  • Excellent interpersonal and communication skills
  • Excellent prioritization and time management skills, and ability to multitask.
  • Ability to establish effective professional relationship with co-workers
  • Must have a high degree of professionalism and integrity
  • Willingness to learn and grow and adapt to changes in the work environment
If you meet the above minimum requirements, kindly send us your cv indicating your current and expected gross salary to;

Frank Management Consult Limited
Nyaku House,1st Floor, Argwings Kodhek Road, Hurlingham

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