Safaricom Area Retail Manager Job in Kenya

We are pleased to announce the following vacancy within the Retail Sales department in Consumer Business Unit.  
In keeping with our current business needs, we are looking for a person who meets the criteria indicated below: 

Area Retail Manager


Reporting to the Senior Manager-Retail Operations, the job holder will be responsible for growing Safaricom Retail Business within the assigned area through sales & business process innovation that will lead to achievement of the area retail sales target as well as achieve the desired customer satisfaction levels. 

In addition, the job holder will oversee the effective day to day management of operations in the retail centres within the assigned area and provide leadership and guidance to the respective Retail Centre Managers.

Key Responsibilities:

  • Generate ideas and follow up on their effective execution to ensure achievement of set area targets;
  • Drive achievement of set area customer satisfaction target as measured in the CDI through process innovations and staff skill set development;
  • Define and implement staff and shop performance indicators and follow up on their measurements;
  • Identify and recognize high performance through the laid down processes and procedures;
  • Mentor, coach and lead to ensure long term and sustainable high performance;
  • Day to day management of staff issues that impact on performance;
  • Cash and stock management of all assigned retail centers as per defined business processes.
The ideal candidate should possess the following skills & competencies:
  • Degree in a Business discipline and social sciences from a recognized university;
  • 6-8 years working experience of which 3 years has to be in Retail Store management in a commercial environment;
  • Excellent knowledge of Safaricom products & services;
  • Strong leadership skills and be able to analyze and diagnose retail issues;
  • Ability to plan, monitor & forecast for resources in all the assigned retail centres, reconcile cash & stock and monitor stock movements;
  • Ability to review customer purchasing trends and generate ideas for revenue generation to ensure achievement of set area sales targets;
  • Good people management skills and be able to motivate your team to achieve set targets;
  • Excellent communication skills with exception interpersonal and report writing skills;
  • Highly innovative, creative with excellent analytical and decision making skills.
If you feel that you are up to the challenge and posses the necessary qualification and experience please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title and job reference to the address below. 
The deadline for application is Tuesday, 10th July ,2012.

The Senior Manager – Talent Acquisition
Safaricom Ltd

Via E-mail to

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