Safaricom Network Assurance KPI Monitoring Engineer Job in Kenya

We are pleased to announce the following vacancy in the Quality & Service Assurance Department within the Technology Division. 
In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Network Assurance KPI Monitoring Engineer


Reporting to the Senior Manager Network & Service Assurance, the role holder  is responsible for Monitoring  health KPI’s of the network & Services, daily and after work order execution ;Identifying & investigating services quality issues through KPI analysis; Propose solution to solve related quality issues, and follow up until issue is solved and  trigger performance issues on the network.

The job holder’s key responsibilities will be to:

  • Produce weekly report of Core Network quality KPI’s;
  • Check Core Network KPI’s daily and identify problems;
  • Investigate Core Network quality problems ;
  • Analyze KPI’s to identify root cause of the problem;
  • Propose solutions to address Core/Access Network quality issues;
  • Propose solutions to address quality problems, and follow up with relevant departments until resolution;
  • Trigger performance and Quality  issues;
  • Check health Network & Services KPI’s after Work-Order execution.
The ideal candidate should possess the following skills & competencies:
  • Honors Degree in Engineering;
  • 2 Years Telecommunications experience ;
  • Knowledge in GSM/3G/Wimax and the related service each of the Technology offers;
  • SQL;
  • Very strong Core Network knowledge;
  • Ms Excel and Perl programming.
If you feel that you are up to the challenge and posses the necessary qualification and experience please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title to the address below. 
The deadline for application is Thursday 02 August, 2012

The Senior Manager – Talent Acquisition
Safaricom Ltd

Via E-mail to

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Updated: July 26, 2012 — 12:23 pm