Safaricom Principal Enterprise Systems Support Analyst Job in Kenya

We are pleased to announce the following vacancy in the IS Operations Department within the Technology Division.
In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Principal Enterprise Systems Support Analyst


Reporting to the Senior Manager Enterprise Systems Support, role holder will provide leading expert support to existing and upcoming internal business applications Decision Systems and end user support.

The job holder’s key responsibilities will be to:

  • Building processes and facilitating resolution of operational issues that may impede growth;
  • Proactively analyze performance data to identify immediate  and long term improvement opportunities;
  • Participate in the design and high level modeling of  Enterprise systems;
  • Manage problem and incident resolutions in liaison with technical and operations departments;
  • Research on new trends on systems and advice the business on the best fit models
  • Inspire , up skill and grow  junior analysts in the team;
  • Provide the enterprise with the data management and analytics solutions for making good decisions and expanding their own analysis capacity;
  • Advice Management on resourcing needs, work structure and best fit for support;
  • Work collaboratively with users in relevant business units to understand and define relevant reports and dashboards;
  • Define user objectives and goals and design and lead program strategy based on nature of data, processes and needs;
  • Liaise with all business support units including, Third party developers and Core networks design and Support teams to support the growth and sustainability;
  • Monitor, track and understand industry trends and the factors that drive them;
  • Provide benchmarking and other comparative analyses of similar companies utilizing data mining tools and other data technology tools;
  • Respond to end user queries and request for support;
  • Troubleshoot technical and non-technical challenges ;
  • Manage system capacity and anticipate user demands on resources;
  • Work closely with the third party development teams to ensure that the requirements as documented are clearly understood and consult with the developers teams to validate design assumptions;
  • Ensure that recommended solutions are not sub-optimal, but fit within the overall information management structure of the enterprise;
  • Draw up operational Level Agreements with the development teams to ensure deployed systems are working systems and service levels are maintained ;
  • Manage interfaces to all other enterprise systems.
The ideal candidate should possess the following skills & competencies:
  • A degree in IT, Mathematics or  Engineering (Telecommunications or Electrical & Electronic);
  • Minimum OCP Certification in Oracle e-Business Suite
  • Intermediate Unix Certification required;
  • Intermediate training on networking and security standards  eg CCNA or its Equivalent;
  • Proficiency in programming languages including MSSQL, PL/SQL and Perl;
  • Intermediate training on Database Administration essential (Preferably  Oracle and MS SQL);
  • Minimum of 5 years experience with system analysis, data analysis,  ERP systems, relational database, data warehouse, and OLAP and programming preferable in PLSQL, Perl and MSSQL.
  • Must be a team player with ability to lead teams of people with varied technical skills;
  • Experience with LAN/WAN Support  including Satellite and fiber communication;
  • Knowledge of  Mobile Network  core network systems,  Short Message Service Center (SMSC), routing, Mediation and Intelligent Networks  is an added advantage;
  • Excellent skills demonstrating high proficiency in situational  analysis;
  • Good Communication skills, exceptional interpersonal, presentation and report writing skills is a must
  • Should be proactive, confident and energetic and with ability to meet stringent deadlines as well as high Strategic and creative thinking.
If you feel that you are up to the challenge and posses the necessary qualification and experience please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title to the address below. 
The deadline for application is Tuesday 07 August, 2012

The Senior Manager – Talent Acquisition
Safaricom Ltd

Via E-mail to

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Updated: July 31, 2012 — 2:48 pm