Sales Service Contract Executive Job in Kenya

Position: Service Contract Executive

Department: Technical Department
Reports to: Technical Manager
Nature and Scope of the Position 

The position reports to the Technical Manager.


  • Draw up a list of all customers with Xerox Copiers, Printers and Multifunctional devices that are not on any of the service and maintenance contract.
  • Schedule and book meetings with customers to close service and maintenance contract for the above machines.
  • Run with the MIF upgrade program for the low performing,  aged machines
  • Keep records of all the Machines in the field and ensure that contracts are renewed on time.
  • Liaise with helpdesk to ensure that all customers’ machines on contract are service as scheduled to guarantee 100% contract renewals.
  • Work with the Finance department to ensure that all contract customers are billed on time.
  • Undertake other duties as may be delegated in the department.
Job Specification


  • Diploma/ Degree in IT
  • 3 Years Experience in sales
  • Degree in Marketing or MBA in Sales & Marketing
  • 3 Years experience in the same position and a professional qualification will be an added advantage
Work related skills
  • Aggressive and Result Oriented
  • Able to meet set target on a monthly basis
  • Able to meet deadlines
  • Product knowledge
  • Communication skills oral and written.
Personal attributes
  • Positive can do attitude
  • Trustworthy
  • Organized, Honest team player
  • Strong customer relation skills
Complexity and difficulty of the work
  • A demanding job that requires high level of accuracy and integrity
Successful performance standards
  • Reports on service contracts to the Technical Manager
  • Needs to plan ahead thus be pro – active
  • High level of accuracy
  • High level of confidentiality
How to apply
Send your curriculum vitae and application letter to
The closing date will be 23rd July 2012.

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