Save the Children Regional Humanitarian Operations Director, and Director Of Member Service Jobs in Kenya

About us

For over 90 years, Save the Children has been making a difference in children’s lives in more than 120 countries. We are the world’s largest independent child rights organization. 
From emergency relief to long-term development, Save the Children secures a child’s right to health, education and protection.

Save the Children is an equal opportunity organization dedicated to our core values of Accountability, Ambition, Collaboration, Creativity and Integrity.

We are looking to recruit two positions to be based in our East Africa Regional Office:

Regional Humanitarian Operations Director

About the role

As a member of the E Africa regional team, the Regional Humanitarian Operations Director will take shared responsibility for the transformation of the region to a new operating model whilst delivering
Save the Children’s strategy within the region.

The Regional Humanitarian Operations Director will ensure and enable that Country Offices in the region 
  1. meet operating standards for preparedness; 
  2. grow their humanitarian programme portfolio and programming capacity; 
  3. respond effectively and efficiently to humanitarian crises; 
  4. access surge capacity, humanitarian management and DRR expertise from Members.
Key selection criteria
  • Emergency management track record including humanitarian field operations experience in both complex and rapid onset emergencies
  • Knowledge of international humanitarian systems, institutions and donors, and of procedures, accountability frameworks and best practices in emergency management
  • Experience of emergency preparedness and disaster risk reduction frameworks and approaches
  • Good knowledge of one or several of Save the Children’s core emergency sectors (health, nutrition, food security and livelihoods, child protection, education, shelter, water/sanitation/ hygiene)
  • Project management and advisory skills
  • Training, facilitation, and team building skills
  • Commitment to Save the Children values
  • Desire to build a professional career in humanitarian work with Save the Children
  • Able and willing to undertake new functions and responsibilities and dramatically change work practices and hours, including working with incoming teams, in the event of a humanitarian crisis
  • Willingness to travel at short notice and for extended periods of time
Desirable:
  • A qualification in disaster management or related area
  • Experience of working in a range of countries in East Africa region
  • Fluency in English is desirable.
Director Of Member Service

About the role

As a key member of the Regional Leadership Team, the Director of Members Service will take shared responsibility for the transformation of the region to a new operating model whilst also delivering Save the Children’s strategy within the region. 
The position holder will be accountable to the Regional Director for providing leadership to ensure excellence in serving Members and their Donors, in addition to developing and leading a professional Member Service function at regional level that enables excellent Member Service throughout the region

Key selection criteria
  • Substantial international management, customer service and relationship management experience in a complex organisation
  • Demonstrable track record of leading change, preferably including developing countries, which has led to significant results for the organisation and their stakeholders
  • Highly developed interpersonal and communication skills including influencing, negotiation and coaching
  • Highly developed cultural awareness and ability to work well in an international environment with people from diverse backgrounds and cultures
  • Strong results orientation, with the ability to challenge existing mindsets
  • Ability to present complex information in a succinct and compelling manner
  • Experience of exposure to developing countries
  • Experience of building personal networks at senior levels, resulting in securing significant new opportunities for the organisation
  • Experience of solving complex issues through analysis, definition of a clear way forward and ensuring buy in
  • Commitment to Save the Children values
  • Able and willing to undertake new functions and responsibilities and dramatically change work practices and hours, including working with incoming teams, in the event of a humanitarian crisis
  • Willingness to travel at short notice and for extended periods of time
Please send a copy of your CV with a cover letter to 

Hard copy applications should be addressed to 
Save the Children International EA Regional Office, 
Box 19423, 202 KNH, 
Nairobi, Kenya, 
and may be handed into the Save the Children Regional Office.

For more information please visit our website www.savethechildren.net/jobs

Applications close on July 14th 2012.

We work with children, communities and governments all over the world and we believe in the right person for the job regardless of where you come from and how you identify yourself. 
We need to keep children safe so our selection process reflects our commitment to ensuring that only those who are suitable to work with children are considered for these posts. 
All successful applicants will therefore be required to complete a Police Check and must sign onto our Child Protection Policy and organizational Code of Conduct.


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