SMEP Debt Collectors Jobs in Kenya

SMEP Deposit Taking Microfinance Limited, a Christian based MFI regulated by the Central Bank of Kenya, invites applications from interested and suitably qualified candidates to fill the positions of:

Debt Collectors 

The main purpose for the job is to handle collection of arrears on Non Performing Loans especially those falling over ninety days past due (LOSS) and any other category of loans as may be assigned from time to time.

Duties and responsibilities

Reporting to the Credit Manager the successful candidate will: 
  • To make follow up on arrears assigned to him and collect as per the set targets 
  • To work closely with the Regions staff in locating the defaulters, subsequent recoveries and receipting of the collected money. 
  • To work closely with Units’ identified debt collection service providers 
  • To forge good working relationships with the local administration and law enforcement agencies 
  • To maintain an updated database of all assigned accounts and collections done with specific dates. 
  • To submit detailed weekly reports to Unit engaged in and Credit Manager on a weekly basis accounting for impact of his activities on general Loan Book on a format that shall be provided. 
  • To address any customer complaints conclusively within a week that arises out of his interaction with the defaulters. 
  • Though reporting to Credit Manager at the Head Office, the debt collector shall be under the supervision of the Unit Managers but as per assigned tasks from Head Office. 
  • To collect loans written off and update customer balances upon such collections. 
  • Share and advice Regional Teams on sound practices that shall deter default. 
  • Engage in other activities assigned by the Credit Manager or Head of Operations as shall deem necessary from time to time.
Qualifications and competencies 
  • Bachelors degree in Economics, Business Administration or Sociology 
  • Knowledge in legal procedures in Debt collection, Credit management and at least CPA/ACCA certificate will be an added advantage 
  • Be aged between 25-40 years 
  • Applicants must be committed Christians
How to Apply

Qualified and interested candidates who meet the above criteria should download the “Job Application Form” at, and send their filled applications to on or before Friday, 20th July, 2012. 

Only shortlisted candidates will be contacted.

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