Telecommunications Customer Support Job in Kenya

Telecommunications Customer Support 
 (6 Months Contract with Possible Extension)

Our client, who is involved in Network planning, Network deployment, is urgently looking to hire 3 Customer support executives.

Requirements:

  • Must have  2 years experience as a technical Customer support  in the Telkom Industry
  • Should be ready to work 12 hr shifts
  • Knowledge and understanding of Customer Service strategies e.g. people, Customer, value adding, efficiencies and KPIs
  • Manage relationship with customers and internal teams to deliver services to the customers
  • Manage relationship with customers and internal teams to deliver services to the customers
  • Good knowledge of telecom industry with preferably good understanding of telecom product specifications Telecom services
  • Customer oriented
  • Self motivated and Excellent organisation skills with strong attention to detail
  • Excellent analytical and specification skills
  • Remains calm and focused under pressure
  • Excellent Problem solving skills
Education :
  • Degree/Diploma in Information Technology, Computer science ,Telecommunications Engineering
Role and Responsibility   ;
  • The successful candidate will cater for Customer care interface with network
  • Receive tickets from customer care and follow up with relevant sections for resolution and update customer care).
  • Liaise with other departments in order to resolve Customer complaints.
  • Handle internal network issue escalation on 122 and follow for resolution and update the customer (complainant)
  • Will be involved in carrying out roaming daily tests
  • ILD daily tests
  • Manage relationship with customers and internal teams to deliver services to the customers
To apply send your Application and CV’S Only to monicah.kogi@idp-ea .com not later than Friday the 27th of July 2012 by close of Business whilst indicating your Current and Expected Salary.

Only shortlisted candidates will be contacted


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Updated: July 25, 2012 — 8:47 am
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