FAO Somalia Call Centre Operator Job in Nairobi Kenya

Food and Agriculture Organization of the United Nations
Vacancy Announcement No:
Issued on: 8th August 2012   
Deadline for Application: 21st August 2012    

Position Title: Call Centre Operator 

1 Position   
Grade Level: SC-4
Contract Type: Service Contract    
Duty Station: Nairobi

Organizational Unit: FAO-Somalia

Duration: 3 Months with possible extension 

Eligible Candidates: Kenya & Somali Nationals Only    
Anticipated Start Date: September 2012

Under the overall supervision of the FAO Somalia O-I-C and of the Emergency Coordinator and the Programme Coordinator, and the direct supervision of the Information Management Unit Officer,  the Call Centre Operator will  contribute to efforts that monitor projects outputs against work plan and targets, including those of the Service Providers for the overall FAO Somalia Programmes.

He/ She will:

  • Assist in collecting data and information on the activities of each component of the FAO emergency and programme components
  • Assist in compiling the data for each components of the emergency and programmes
  • Organizes and conducts phone-based surveys for the units utilizing a pre-existing format
  • Follow FAO SO survey methodologies and existing formats for data and metadata storage (databases, tools, protocols)
  • Be available to receive phone calls from key informants and record data in standard template (green-line calls)
  • Enter data received from key informants into FAO SO databases
  • Maintain a schedule of surveys and work efficiently towards their completion
  • Perform other related duties as required.
Minimum Requirements
  • Diploma in a related field
  • At least two years of experience working in communications or outreach position
  • Ability to effectively use standard MS Office software, especially experience with data entry and management systems.
  • Ability to work under minimum supervision.
  • Ability to work in a multicultural environment.  
Minimum requirements:

Education: Diploma in a related field.

Knowledge and skills:     

  • At least two years of experience working in communications or outreach position. 
  • Systematic and efficient approach to work assignments; good judgment and analytical ability; ability to manipulate large data sets; excellent attention to details; communicates with supervisors and colleagues on a regular basis; candid and trustworthy when issues are raised.
  • Ability to work under minimum supervision.
  • Good knowledge of the UN work system and ability to work effectively with people of different national and cultural backgrounds.
Languages: Excellent knowledge of English and Somali

To Apply:

Send your application to:
Candidates are requested to submit a covering letter quoting the Position Title and Vacancy Announcement No. FAO/32/2012 along with their current/detailed Curriculum Vitae and FAO Personal History (PH) form available at http://fmt.faoso.net/documents/PH_form-Blank.docx . 

E-mail is the preferred means of receipt and the application should be sent to HR-Somalia@fao.org.  
The subject line of the e-mail message should read CONFIDENTIAL – FAO/32/2012.
If making a hard copy submission, the envelope should be clearly marked CONFIDENTIAL – FAO/32/2012 and sent to the following address:

UN-Somalia Ngecha Road Complex
Corner Lower Kabete Road/Ngecha Road
P.O. Box 30470-00100
Nairobi, Kenya.

Applications may also be faxed, again clearly indicating CONFIDENTIAL – FAO/32/2012 in the subject line, to +254-20-4000333.

Applications must be received by the deadline.  

Late applications will not be considered.

Only short listed candidates meeting all essential qualifications will be contacted.

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