Startimes Media After-Sales Technician Job in Kisumu, Kenya

After-Sales Technician

Job Title: After-Sales Technician
Department: Technical Operations
Reports To: Technical Manager
Position Available in Kisumu.

Job Objective:

  • To provide the timely customer care to ensuring that service rendered to customers meet and exceed Customers’ expectations according to Company’s policies and procedures and achieving the customer service target
  • To finish customer care work assigned by supervisor with any issues related to the Operation Department
  • To ensure signals are strong in all areas within Kisumu. 
  • To help StarTimes customers install decoders and outdoor antennas. 
  • To communicate efficiently with StarTimes customers to resolve all of their issues and problems.
Duties and Responsibilities:
  • Install and test the outdoor antenna and decoder for customers.
  • Receive the on site service information from Team leader or customer’s on site service requirement through Mobile Phone or SMS
  • Contact the customer, date the on site service time and make the on site service plan accordingly
  • Provide the on site service and resolve customer problem
  • Record all the information which including in the on site service form
  • Bring the on site service forms back to the Team leader
  • Conduct door to door visit, and positive sales/marketing ,activate punish-stop customer and encourage customer recharge StarTimes’ Digital Service   
  • Customer satisfaction
  • Any other tasks assigned by the upper management  
Skills And Competencies:
  • Physically fit
  • Possess good communications and people skills
  • Ability to adjust priorities and manage time wisely in a fast-paced environment.
  • Ability to provide outstanding customer service
  • Good knowledge/experience in Customer Service activities
  • Posses strong product and system knowledge
  • Posses good communications and analytical skills – English and Swahili
  • A team player
  • Ability to maintain records and documentation pertaining to work force.
  • Problem solving skills
  • Computer Literacy
  • KCSE certificate and above.
  • Experience in installation of outdoor TV antennas or sales.
  • A graduate from a recognized university/college with at least 2 years experience from a fast paced Customer Service Organization
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