Equatorial Bank Service Delivery Managers Jobs in Kenya

Service Delivery Managers
Branch Operations
Key Responsibilities

  • Sign vouchers to be posted in savings, forex and current accounts
  • Ensure processing, balancing and dispatch of daily clearing items
  • Authorize payments as per credit limits and deposit balances
  • Authorize branch systems referrals i.e. stop payments and dormant accounts
  • Authorize branch expenses according to branch limits
  • Prepare annual budgets
  • Cross sell bank’s Products
  • Customer satisfaction by addressing complaints
Risk & Control
  • Authorize  partition checking to authenticate correct posting of daily raised vouchers including ensuring that bank charges are recovered accurately and promptly
  • Ensure daily posted work and control accounts are balanced
  • Manage and maintain branch physical assets
  • Manage cash limits
  • Custodian of safe  custody items/lockers
  • Enforce operational risk requirements including operating manual requirement, audit report, frauds, excess control and dormant accounts administration.
  • Balancing of Bank accounts
Management Reporting
  • Preparation of all branch returns and reports to head office
  • Preparation of  the branch budget and analysis of the months variance
  • Review of exception reports
Branch Administration
  • General office administration e.g. cleanliness, alarm system, guard security opening and closing branch doors
  • Staff administration
  • ATM administration
  • Stationery management ensuring adequacy and proper control
  • Optimization of staff and fixed assets optimization
Business Continuity
  • Deputize the Business Development Manager in there absence
  • Manage hand over/take over process in the branch
  • Branch custodian of operating manuals and procedures
  • Monitor and update Branch Business continuity plans
Education and Experience
  • Degree in business related field
  • AIB or equivalent
  • Minimum of 3 years in banking operations
Skills & Personal Attributes
  • Report writing
  • Analytical skills
  • Presentation skills
  • Change management skill
  • Detailed knowledge of bank operations
  • Detailed knowledge of banks products, services and policies
  • Knowledge in staff matters
  • Business awareness
  • Communication both verbal and oral
  • Initiative
  • Integrity
  • Delivering results
  • Managing relationships
  • Adaptability
  • Good judgment
  • Determination
If your career objectives match any of these exciting opportunities,
please send your application letter, detailed CV and the name of three
referees to: jobs@ecb.co.ke by 7th November 2012. 
Applications received after this date shall not be considered.

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