Front Office Receptionists / Cashiers Jobs in Kenya

Our client; a well established luxury hotel within Nairobi is looking for qualified candidates to fill the following vacancies:
 
Front Office Receptionists / Cashiers
 
The preferred candidate should possess the following:
  • 1 year relevant experience working in a receptionist/cashier role;
  • Diploma in Front office operations from a credible institution;
  • Experience working in a 5 star hotel establishment is mandatory;
  • Highly skilled in handling multiple guests simultaneously;
  • In-depth knowledge of facilities and services of the hotel;
  • Enthusiastic and positive in nature and have exceptional telephone etiquette;
  • Proven record of excellent customer service;
  • Proficient in MS Office Suite and hotel management systems such as Fidelio and Micros;
  • Ability to handle cash, traveler’s checks, credit cards and direct billing requests properly;
  • Demonstrate ability of guest check-in and check-out procedures;
Corporate Sales Manager
  • 2 years relevant experience in the same capacity;
  • Bachelor of Science in Hotel and Tourism Management or other relevant certification;
  • Achieve booking goals by prospecting clients in the Hotel market;
  • Identify, research and develop new clients in the market;
  • Arrange and conduct site visits/tours as required;
  • Maintain all phone and e-mail contacts, ensuring return of all calls and e-mails;
  • Maintain all calls, tentative bookings, definite bookings and other relevant data in the hotel sales software;
  • Professionally interact with the different departments to ensure proper services for all corporate clients;
  • Check all meeting spaces prior to functions for proper setup requirements;
  • Liaise with team leader during stay/functions to ensure the Hotel is meeting all their needs and service expectations are being met;
  • Possess strong written and verbal skills;
  • Professional, organized, motivated, energetic and work well alone or as a member of a group;
  • Knowledgeable, and  passionate about the product or service;
All qualified candidates should send their applications including three referees, CVs and expected remunerations on or before 30th October, 2012 to info@ardenafrica.com. 
The candidates should indicate the position applied for in the subject line. 
Please indicate scores obtained in K.C.S.E and University. 
Kindly do not apply if you do not meet the above requirements.


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