IT Technical Manager Support Job in Kenya

IT Technical Manager Support
Job Description Summary
TalentRecruit Kenya Limited is recruiting a IT Technical Manager for one of its clients in the ICT industry. IT technical support monitor and maintain the computer systems and networks of an organisation. 
The individual will install and configure computer systems, diagnose hardware/software faults and solve technical and applications problems, either over the phone or in person..
Job Description
  • Primarily to take care of the Desktops, Peripherals support Installing and configuring computer hardware operating systems and applications;
  • Monitoring and maintaining computer systems and networks;
  • Talking to staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
  • Troubleshooting system and network problems and diagnosing and solving hardware/software faults;
  • Replacing parts as required;
  • Providing support, including procedural documentation and relevant reports:
  • Following diagrams and written instructions to repair a fault or set up a system;
  • Supporting the roll-out of new applications;
  • Setting up new users’ accounts and profiles and dealing with password issues;
  • Responding within agreed time limits to call-outs;
  • Working continuously on a task until completion (or referral to third parties, if appropriate);
  • Prioritising and managing many open cases at one time;
  • Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;
  • Testing and evaluating new technology;
  • Has Good knowledge on HP Desktops, Laptops, Printers/Scanners 
  • Has sound knowledge on Microsoft Desktop platforms 
  • Has first level support skills on the Server OS platforms 
  • Possess Knowledge and basic skills on HP server platforms
  • Possess good communication skills
  • Problem-solving and analytical ability
  • Motivated self-starter, comfortable in fast-paced environment
If you believe you qualify for this position, please send your CV and details of your current and expected remuneration to

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Updated: October 12, 2012 — 9:43 pm