Tours & Travel Consultant Job in Kenya

Baisy Oryx Tours, Travel & Safaris is a fast growing Tours and Safaris Company operating in Kenya. 
We offer in-bound and out-bound tours and safaris as well as other services including airport pick-ups, 4×4 hires, airport drop-offs, taxi / cab services, hotel booking, camping safaris, lodge safaris, wildlife safaris, domestic tourism packages among others.

We would like to fill one (1) vacant position of Travel & Tour Consultant

Job description for Tours & Travel Consultant

  • Responding to enquiries regarding hotels & safaris within 24hrs
  • Create and sell innovative tour packages to meet market demand
  • Prepare itineraries to the various destinations of interest
  • Doing research and producing periodical newsletters and e-brochures with current offers to be sent out to clients/TAs
  • Doing tour bookings – both in-bound and out-bound
  • Doing regular check on the company website to ensure it is up to date and running smoothly
  • Ensuring KWS park rules & hotel regulations are made clear to tourists
  • Ensuring payment for each tour booking is received in advance or proper authorization is received from a corporate prior to credit sale
  • Creating contact with hotels, car hire, sightseeing attraction and other service providers for best competitive contract rates
  • Ensuring the rates files are orderly & up to date
  • Ensure bookings that do not mature are cancelled in time to avoid cancellation penalties especially for hotels
  • Arranging to see vehicles (and if possible be accompanied by customer reps) before start of service to ensure quality and minimize customer complains
  • Briefing drivers before they depart for safari
  • Preparing welcome packs for tourists before departure for safari
  • Ensure clients’ special requests especially on accommodation & room specification, driver guide language, meals and others are pre-arranged.
  • Being on standby ready to provide solutions in case of any hitch during safari
  • Coordinating with travel consultants to arrange flying & ground packages
  • Opening client tour files for upcoming tours
  • Making follow-ups for tour quotations
  • Ensuring that tours quotations are competitive
  • inclusions, exclusions as well as terms & conditions of a quotation should be highlighted to reduce disputes with clients
  • Overseeing Quality Control of all Safari Vehicles (Company owned or Sub-hired )
  • Any other duty as may be assigned from time to time.
  • Degree or a diploma in Tours & Travel operations or tourism management
  • At least 1 year experience in Tours & Travel in a busy environment
  • Ability to use various flights, tours/hotel booking systems
  • Basic Training in business management or sales &marketing will be an added advantage
  • Must have IATA Qualifications
  • Excellent knowledge of the industry and destinations within East Africa
  • Being detail-oriented & Customer service orientated
  • Excellent Computer knowledge
  • Interpersonal relationships
  • Ability to work long hours, with minimal or no supervision and be able to meet deadlines.
Send your cover letter, testimonials, copies of your certificates and CV with names of three referees including your daytime telephone numbers to on or before October 31, 2012. 
Kindly do not apply if you do not meet the above requirements. 
Only short-listed candidates will be contacted.

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