UAP Group Jobs in Rwanda – Accountant, Cashier, IT Services Administrator, Customer Service & Complaints Handling Manager, Claims Analyst, Administrative / Customer Service Officer and Underwriting & Reinsurance Assistant Manager

Career opportunities at Union Insurance Rwanda Limited
UAP Group is a pan-African Financial Services Group with interests in Insurance, Investment Management, Property Investment, Securities Brokerage and Financial Advisory. 
Currently UAP has ten (10) businesses operating in Kenya, Uganda, South Sudan and Rwanda which are market leaders in their respective fields, and will be entering the Tanzania and Democratic Republic of Congo (DRC) markets before the end of the year. 
UAP is currently executing an ambitious pan-Africa growth and expansion strategy in order to extend its business into new geographical markets and to establish new business lines in high growth areas which complements its existing core business of Insurance.
UAP, through its wholly owned subsidiary, Union Insurance Rwanda Limited, has secured a licence to operate a general / non-life insurance business in the Republic of Rwanda. 
The company will offer excellent products and services available in the other UAP Insurance Companies in the Region. It is the intention of the Group to launch and commence operations before the end of October 2012.
In order to execute its ambitious growth strategy, Union Insurance Rwanda Limited would like to recruit an initial dedicated team of ambitious, focused and high performing professionals for the following key roles:
Reporting to Finance Manager, the jobholder will manage the financial affairs of the Company in a professional manner that helps the Company meet its financial obligations on a day to day basis.
Job Responsibilities
  • To manage the cash flow of the Company to ensure adequate cash resources so that the Company can meet its day to day obligations and investment of any surplus
  • To ensure that the Company’s credit policy is sufficiently adhered to by effectively and efficiently managing the debtors in order for the Company to meet its financial obligations and comply with the legislation
  • To ensure that accurate financial reports are delivered in time and the Company is compliant with all the relevant authorities
  • To ensure that there is an effective payment function and that the organization is able to meet its customers’ expectations
  • Handle bank correspondence and bank reconciliations
  • Prepare quarterly reinsurance accounts
Qualifications and Skills
  • University Degree in Finance, Commerce or related discipline
  • ACCA qualification or equivalent qualification
  • Minimum 3 years’ experience in Finance or Accounting at supervisory level within the Financial Services Industry
  • Sound analytical skills
  • Good communication skills
  • Good negotiation skills
  • Integrity, honesty
  • Team player and interpersonal skills
  • Excellent financial and computer skills including accounting software(s), Excel, Word and database applications
Reporting to Accountant, the Cashier will record, and account for all payments made to the Company, and ensure its safe keeping until banking is done
Job Responsibilities
  • Receive money and issue receipts accurately
  • Allocate monies received to respective policies and debit notes
  • Ensure monies received are kept safe
  • Account for the monies received on demand
  • Ensure that postdated cheques are receipted and banked as they fall due
  • Ensure that the cash office is secure at all times
  • Ensure that correct cash levels are maintained and alert the relevant authority when the level has exceeded, to facilitate banking
  • Ensure proper distribution and filing of receipts
Qualification and Skills
  • Diploma in Finance or relevant discipline
  • Basic accounting skills
  • Completed Secondary Education Certificate
  • Minimum 3 years’ experience in Finance or Accounting
  • Ability to work under pressure and meet deadlines
  • Team player
  • Good communication skills
IT Services Administrator
Reporting to the ICT Infrastructure Manager, the jobholder will play a key role in ensuring the business is running on a stable technology platform.
The jobholder will be responsible for day to day administration and support of the desktops/laptops, network, operating systems, databases, internet, intranet, messaging, business applications and other ICT tools that enable business to run.
Job Responsibilities
  • Resolve reported desktops/laptops, network (data and voice) and printing problems within the business operations
  • Resolve operating system, database, messaging, custom applications and Internet technical problems on the server platforms that serve the business
  • Ensure that all the Group ICT standards and policies (including security) with regard to usage and control of ICT assets are complied with by all users in the business
  • Coordinate a centralized help desk support for local user inquiries that will dock in to the Group ICT service desk support environment
  • Work with the Information Security Officer and Country Management to ensure full awareness and adherence to ICT security controls as prescribed by the information security policy
Qualifications and Skills
  • University degree in Information Systems – Computer Science or Business Administration
  • At least 3 years’ experience in ICT infrastructure management within a recognised enterprise running on a multiplatform environment (Unix, NT/2000, Web, e-commerce), telecommunication, and network platforms
  • Certification from a relevant professional body on ICT systems
  • Excellent interpersonal, communication, problem solving and documentation skills.
  • Ability to work under pressure and deliver within set deadlines.
  • Team player
Customer Service & Complaints Handling Manager
Reporting to Head of Marketing and Distribution, the Customer Service & Complaints Handling Manager will ensure that the customers’ needs are understood and attended to in a manner that satisfies the customer and enhances the company’s image.
Job Responsibilities
  • Attend to and resolve customers’ queries and complaints over the phone, Face to face interactions and through written correspondence
  • Handle customer service issues that may arise in underwriting and claims
  • Ensure systems and procedures covering the front desk operations are adhered to
  • Ensure that the in house service standards are complied with in line with the company’s customer service charter
  • Ensure that the customer service area is professionally manned
  • Maintain effective business relationships by constantly interacting with customers and service providers so as to ensue customers have a pleasant experience
  • Ensure all personnel communicate politely and courteously with all clients whether by phone, email or face to face
  • Ensure that all communication with customers is available to be seen and stored for future reference as necessary
Qualifications and Skills
  • University degree in business or related discipline
  • Minimum 4 years’ experience in customer service in the service industry
  • Strong written and oral communication skills in English and French
  • ACII qualification will be an added advantage
  • Assertiveness and self-drive
  • Relationship building
  • Good communication skills
  • Good administrative and supervisory skills
Claims Analyst
Reporting to General Manager, the Claims Analyst will ensure that general insurance claims are handled expeditiously and in a professional manner thereby meeting the customer expectations and the Company’s objectives.
Job Responsibilities
  • Ensure reserves are correctly set and regularly reviewed to reflect current position of the company’s liability
  • Monitor the performance of service providers for effective service delivery
  • Constantly analyse the performance of various classes of business and give recommendations to management on corrective measures to ensure the company remains profitable
  • Ensure that claims are registered and acknowledged promptly and customers are constantly updated on the status of the claim to ensure early conclusion of the claim and enhance customer satisfaction.
  • Ensure that recoveries are initiated and followed to conclusion so as to reduce the final cost of the claim
  • Ensure that cheque requisitions are raised upon receipt of discharge vouchers/invoices to facilitate cheque processing
  • Explore the best alternative of dealing with a claim so as to minimize claim expenses and costs
  • Maintain effective business relationships by constantly interacting with customers and service providers so as to ensue customers have a pleasant experience
Qualifications and Skills
  • A University degree in business related discipline
  • ACII or diploma in CII or equivalent qualifications
  • Minimum 3 years’ experience in insurance
  • Assertiveness and self drive
  • Honesty, reliability & dependability
  • Good interpersonal skills
  • Sound analytical and problem solving skills
  • Relationship building
  • Good communication skills 
  • Customer service oriented
  • Ability to work under pressure, manage time efficiently and make decisions effectively
  • Ability to solve problems and make decisions effective
Administrative / Customer Service Officer
Reporting to Managing Director , the Admin/Customer Service Officer will provide administrative and customer service support to the Company for efficient service delivery.
Job Responsibilities
  • Receive and record all security documents (e.g. log books, title deeds…) for safe keeping in the safe to ensure they are safely kept
  • Release security documents as authorized
  • Assist in compiling reports
  • Receive, stamp and distribute mail within the company
  • Receive and direct visitors
  • Assist in ensuring that necessary regulatory business licenses are valid at all times
  • Coordinate day-to-day office administrative issues; office cleanliness, equipment functions for efficiency in the company
Qualifications and Skills
  • Business administration diploma
  • Minimum 3 years’ experience in customer service
  • University degree in Business Administration, Commerce or related discipline will be an added advantage
  • Assertiveness and self-driven
  • Good interpersonal skills
  • Customer service orientation
  • Good administrative and supervisory skills
Underwriting & Reinsurance Assistant Manager
Reporting to General Manager, the Underwriting & Reinsurance Assistant Manager will oversee management, administration and the control of the company’s underwriting reinsurance operations to ensure profitable, quality and timely service.
Job Responsibilities
  • Oversee sound underwriting (management, assessment and managing of risks) for general business
  • Ensure documentation is prepared correctly and released to customers within the standard of service for effective service delivery
  • Ensure that effective business relationships with all our stakeholders are maintained to assist in meeting overall company objective
  • Ensure compliance with regulatory and treaty requirements
  • Signing of accountable documents to ensure that they are as per terms agreed and that they get the legal effect
  • Ensure proper management of all security documents within the department for accounting purposes
  • Ensure preparation of management report for the department to advice the status of the department at any time
  • Ensure timely preparation of various statistics and information for re-insurers, re-insurance brokers and Insurance Regulatory Authority to show performance of the treaty as well as comply with the Regulator.
  • Manage the facultative business (underwriting, claims and reconciliation)
Qualifications and Skills
  • University degree in business or related discipline
  • ACII qualification or equivalent qualification
  • Minimum 5 years’ experience in underwriting operations
  • Assertiveness and self-driven
  • Analytical skills and problem solving skills
  • Good communication skills
  • Good administrative and supervisory skills
UAP is an equal opportunity employer and offers successful candidates an attractive remuneration package, professional working environment and excellent career prospects.
Interested candidates who meet the above requirements are requested to send a copy of their Curriculum Vitae, copies of academic and professional certificates covering letter and names and contacts of 3 referees by email to: quoting the role in the header of the email.
Fluency in English, Kinyarwanda and French will be an added advantage to all positions.
Applications should be sent on or before 19th October 2012 to be addressed to the Group Human Resources Manager, UAP Holdings Limited.

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