Banking Branch Managers, and Principal Officer Jobs in Kenya

Our client, a full-fledged Sharia compliant banking institution, is looking for Branch Managers for various branches.

They are also looking to recruit a Principal Officer for their Islamic insurance (Takaful) brokerage subsidiary.

Branch Managers – Kisumu, Mombasa And Malindi

The job holders will lead in the implementation of Branch strategies in order to grow business, increase revenues, ensure profitability and manage risk while maximizing customer satisfaction.

  • Development and implementation of the branch business plans, targets and strategy while continuously reviewing performance against set targets to ensure the branch remains on course; 
  • Continuously identifying and developing new and profitable businesses for all bank products at the branch while ensuring active cross-selling of all bank products; 
  • Managing relationships by driving the Customer Service effort and ensuring a service focused culture at the branch; 
  • Providing over-sight for the co-ordination and management of all business aspects of the branch involving sales and marketing, customer service, human resources, finance and all key operational issues; 
  • Oversee the branch operational issues and ensure compliance to operational manuals, policies and CBK and regulatory requirements; 
  • Establish and maintain a system that fosters a culture of teamwork, employee empowerment and commitment to the branch’s and the Bank’s overall goals.
  • A degree in a Business related field; Diploma in Banking, professional banking qualifications such as AKIB;
  • Certification in marketing or related field; 
  • Minimum of five (5) years experience, two (2) of which should have been in a business development role, such as relationship manager, experience in operations; strong analytical, problem solving, communication, negotiating and leadership skills; 
  • ability to deliver results; diligent, self-driven individual with a passion for performance and a team player. 
  • Experience as branch manager is an added advantage.
Principal Officer

The jobholder has overall responsibility for executing the company’s long-term vision and strategy. 
This includes identification of new markets and expansion opportunities, delivery of high class insurance solutions to customers and excellent management of relationship with regulatory bodies such as Insurance Regulatory Authority (IRA), Association of Kenya Insurers, Insurance Companies as well as entire members of staff. 
The position reports to the Managing Director.

  • To provide leadership and comprehensively manage the activities of the Brokerage firm; 
  • Source and secure new businesses, building and managing a customer portfolio; 
  • Plan, organize and coordinate day to day running of the office; 
  • Ensure new clients are provided with quotations and continuous follow up is in place; 
  • Respond to customer enquiries and handle customer claims; 
  • Handle all Insurance administrative duties; 
  • Undertake market research in order to identify and recommend competitive products and services that distinguish the Company’s Takaful from other brokerages. 
  • Liaise with the regulator and provide all necessary reports; 
  • Provide reports on the state of the business to senior management and the Board; 
  • Participate in the recruitment, training and management of departmental staff.
  • A degree in Insurance, ACII or equivalent; 
  • A Certificate of proficiency (CoP) or diploma in insurance/Exemption;
  • Five (5) years experience in Insurance Industry with at least (3) years in senior management; Strategic thinker, ability to see the big picture and formulate strategies; 
  • Sound knowledge of the Insurance products and services and IRA regulations; 
  • High levels of professionalism, honest with impeccable integrity (high ethical standards);
  • Good management ability with capacity to grow, support and develop talent within the subsidiary; 
  • Demonstrable business acumen and excellent communication, social and presentation skills.
For further details about this position, please log on
All applications and enquiries to:
Kindly indicate your preferred location for the branch manager role in your application.
Closing date: Friday 23rd November, 2012.

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