Business Operations General Manager Job Vacancy in Kenya

GM – Business Operations

Our Client, a successful and established medium-sized regional business in the areas of hygiene, facilities management and allied services including provision of outsourced labour, is looking for a mature, motivated, self-driven and energetic business leader with strong skills in business development, operation and administration to manage and grow their business in the region.

Job Summary:  Responsible for identifying and developing new business opportunities across the region, primarily the challenge would entail managing the ongoing business, leading a team in service delivery, providing superior customer service and managing relations with existing Clients.

Reporting to the CEO, the GM – business operations, will be responsible for:

  • Achievement of set targets as per company business plans and objectives
  • Formulation of sales and business development strategies and implementation of the same
  • Enlisting of new clients who require the company services and products in Kenya and the region through effective team supervision and follow-up
  • Ensure visibility in the market and maintaining excellent relations with client organizations
  • Oversee implementation of plans, drawing budgets and implementing work activities efficiently
  • Prepare periodic management reports and participate in senior management meetings
  • Management, development and nurturing of direct reports and resources assigned to self and the team to ensure high levels of motivation and performance in the region
  • Ensure compliance of statutory requirements and all the rules and procedures across all the Markets
Essential or minimum requirements
  • A relevant degree in business studies or technical area with added exposure in business and entrepreneurship
Knowledge and Experience
  • 5 years business leadership experience with a “hands-on” orientation in marketing, business development and operations in a service industry, gained in a competitive environment. 
  • Selling experience including leading a sales team would be a distinct advantage
  • Knowledge of the regional market would be a key advantage
  • Computer literate
  • Customer Care experience in hospitality and service setting
  • Attentive to detail, problem solving and decision-making skills
  • Strategic planning abilities with administrative capabilities including budgeting
  • Excellent report writing, communication and presentation skills
  • Passionate about service, explores long term relationship opportunities to grow business
  • Delivering high standards of service and taking responsibility with assertiveness
  • Entrepreneurial orientation, project management, negotiation, nurturing, operational excellence and customer focus skills.
  • Result-oriented, self-driven yet personable and a team player
An attractive remuneration package will be offered to the right candidate. 
Your application will be handled in strict confidence. 
Please send your CV through email, latest Friday 16th November 2012, to:

Women candidates are particularly encouraged to apply.

Only those fully qualified will be contacted

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