Hotel Manager Job in Kenya

A new up coming three Star hotel in Nairobi seeks to fill the following position:

Hotel Manager

Supervised by : Director
Industry  : Hospitality

Objective/Summary
To ensure that all the policies and procedures of the company are adhered to and ensure the day to day operations of the hotel and customer satisfaction.

Duties and Responsibilities

  • Attain set revenue target of the company.
  • Deliver marketing strategies to build, develop and retain a loyal client base.
  • Ensure top of the range customer service is offered to all clients.
  • Manage cost within the budget and also ensure purchase supplies or services from outside vendors, such as laundry, repair, and trash.
  • Manage hotel facilities to ensure Zero pilferages or misuse.
  • Manage and maintain all year or seasonal lodging facilities.
  • Observe and monitor workers’ performance to make sure that company rules and procedures are being followed.
  • Confer and cooperate with other department managers to coordinate hotel activities.
  • Ensure 24 hours cleanliness and appearance of the hotel.
  • Coordinate front-office duties and resolve problems.
  • Assign duties to workers and schedule shifts. Coach staff on how to do the job and motivate them to finish projects
  • Answer customers’ questions, make them feel at home, and build on-going relationships.
  •  Driving the marketing initiatives to ensure revenue growth within the hotel
  • Make decisions and develop plans for how to manage hotel.
  • Identify staffs’ actions and evaluate whether it meets hotels’ standards.
Qualification
  • Degree or diploma in Hotel Management from Kenya Utalii College or its equivalent or University degree in business related discipline and a diploma in Business Administration.
  • Marketing background will be an added advantage
  • Knowledge of Microsoft office suites
  • Working experience of 3 years and above in a busy hotel environment 2or 3 star hotel.
Interested candidates, please apply with your full resume stating qualifications to recruitment@workforceassociates.net . On the subject line indicate Hotel Manager.


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