Kimetrica IT support Assistant Job in Kenya

IT support Assistant

Overview of Position

Kimetrica is a fast growing technology company headquartered in Nairobi, Kenya with offices in the US.
In addition to software, data services and training, we have an elaborate in house IT infrastructure that
requires maintenance and frequent enhancement based on advancements and availability of new

Kimetrica is seeking a dynamic individual, who is committed to strengthening capacity in its IT setup. 
The IT assistant reports to the ICT officer and the position will require close liaison with all the other
departments to ensure that all IT related needs are addressed in good time.

Key Tasks
  • Maintain and enhance local area networks
  • In the absence of the IT manager ensure consistent bandwidth and liaise with ISP
  • Installing and configuring computer hardware operating systems, applications and related services e.g. printers
  • Inventory tagging and management i.e. tagging company computer hardware and tracking software licenses /equipment issue and return.
  • Talking staff/clients through a series of actions, either face to face or remotely to help set up systems or resolve issues
  • Troubleshooting systems and network problems
  • Diagnosing and solving hardware/software faults
  • Supporting the roll-out of new applications when required
  • Setting up new users’ accounts and profiles and dealing with password issues
  • Responding within agreed time limits to call-outs
  • Prioritizing and managing many open cases at one time
  • Testing and evaluating new technology
  • Conducting electrical safety checks on computer equipment
Required Qualifications
  • Diploma in IT or related field Degree is an advantage
  • Good knowledge of computer hardware
  • Good hands on experience with IT support functions
  • Experience of LAN and WAN support essential CCNA certification is an advantage
  • Excellent communications skills and courteous approach
  • Experience in Server management and configuration is an advantage
  • Knowledge of or exposure to security appliances is an advantage
Terms and Conditions
  • Probationary Period of 2 months
  • Health Insurance package
To apply
Send an email to with this information:
  • An email covering letter including:
  1. An explanation of how you are suited for the position
  2. The names and email contacts of three recent clients who can provide a reference
  • A recent CV as an attachment
  • DO NOT attach proof of qualifications
Submit by 10 AM GMT Friday 16th November, 2012.

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Updated: November 5, 2012 — 12:25 pm