Nation Media Senior Service Desk Analyst, IT Systems Engineer and Business Manager Jobs in Kenya

Senior Service Desk Analyst

JOB REF HR-SSDA-11-12

Nation Media Group, the leading Multi Media house in East and Central Africa is searching for a suitably qualified candidate for the position of Senior Service Desk Analyst in the IT Department. 
We invite candidates who are innovative, performance driven and possess excellent transferrable skills with good track record of achievement in past roles.

The Senior Service Desk Analyst (SSDA) will work with a team of analysts to provide first and second level technical support services to our internal customers. He/She will report to the IT Service Desk Supervisor.

Specific Job Responsibilities
  • Provide first and second level technical incident and problem management support services to end users in local and regional offices;
  • Support and Administration of existing Back-Office Server Applications (i.e. Active Directory, Exchange, Windows 2008/2003 Servers, SharePoint, SQL etc.);
  • Participate in IT related projects as assigned by management;
  • Meet or exceed the set Service Level Agreements (SLAs);
  • Install, configure, maintain and support Software, Computers, Mobile devices etc;
  • Escalate problems as appropriate to our external service support providers in order to ensure consistent timely resolution;
  • To enforce, maintain, support and administer the existing IT security systems, services and policies.
Technical Skills
  • Degree in Information Technology or equivalent;
  • 3 – 4 years prior technical end user support experience;
  • ICDL or MOUS and A+ or N+ certification or equivalent;
  • MCSE or MCITP Certified;
  • ITIL v3 Certified.
Personal Effectiveness
  • Strong interpersonal customer service skills;
  • Excellent communication skills both written and oral;
  • Ability to meet deadlines;
  • Ability to work under minimum supervision;
  • Ability to work during odd hours.
Broadcast IT Systems Engineer

JOB REF HR-BITSE-11-12

Nation Media Group, the leading Multi Media house in East and Central Africa is searching for a suitably qualified candidate for the position of Broadcast IT Systems Engineer in the IT Department. 
We invite candidates who are innovative, performance driven and possess excellent transferrable skills with good track record of achievement in past roles.

The Broadcast IT Systems Engineer will work with a team of support engineers to provide first and second level technical support services to our internal customers. 
The position reports to the Service Desk Supervisor.

Specific Job Responsibilities
  • Maintaining specialist systems and equipment for audio and video production, broadcast satellite transmission and interactive media;
  • Installing and testing new facilities and equipment;
  • Setting up and operating editing facilities in post-production suites;
  • Analysing and rectifying technical faults on equipment and systems;
  • Minimising loss of service at times of equipment failure by rapidly identifying and implementing alternative methods of service provision;
  • Keeping abreast of constant changes in technology by investigating new systems, techniques and equipment
  • Maintaining hardware, software and other broadcast technology systems;
  • Interpreting and implementing instructions and requests from Producers, Directors and other colleagues;
  • Communicating effectively with members of one’s own and other teams and project members;
  • Keeping up to date with the industry by building and maintaining a network of contacts.
Job Requirements
  • Undergraduate degree in Information Technology or Electrical or Electronic Engineering;
  • Two years’ experience in a broadcast environment;
  • Knowledge of broadcast systems such as, VizRT, Final Cut Pro, RCS and Adobe Premier will be an added advantage;
  • Excellent written and verbal communication, presentation and listening skills;
  • The ability to work “On-Call” shifts plus night and weekends when needed;
  • MCP, MCITP or CCNA Certifications will be an added advantage.
Business Manager

Job Ref – HR-BM-11-12

Nation Media Group is the largest independent media house in East and Central Africa with operations in print, electronics and digital media. 
It attracts and serves unparalleled audiences in Kenya, Uganda, Tanzania and Rwanda, and seeks to consolidate this position by recruiting a Business Manager within its Advertising Department.

The Role:

The Business Manager will report to the Commercial Manager – Advertising. He/she will be charged with the responsibility of planning, controlling and supervising the work of Business Executives to generate and meet agreed individual and team’s volume against set advertising sales annual revenue targets.

Key result areas will include:
  • Planning, coordinating and managing a team of Business Executives who are expected to deliver agreed sales volumes and revenue;
  • Motivating the sales team to deliver departmental objectives;
  • Maintaining good client service and relations;
  • Developing and implementing sales strategies and campaigns; and
  • Maintaining and fostering business relationships with all clients of the company.
Skills, knowledge and experience requirement:
  • Basic University Degree;
  • Diploma in Sales and Marketing;
  • At least 3 years’ working experience in a sales and marketing environment;
  • Leadership and people management skills;
  • Excellent interpersonal skills and customer service skills; and
The positions offer excellent career growth opportunities and competitive remuneration packages. 
If you meet the above criteria, apply online at http://careers.nationmedia.com before 21st November 2012.

N/B: Only shortlisted applicants shall be contacted.

N/B: We shall only contact the shortlisted candidates.


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