Customer Service Supervisor Job in Mombasa Kenya

Customer Service Supervisor

Service delivery requirements include:

Effective management of the customer service center and reception area
Resolution of customer queries
Identifying, research, and resolving customer issues using the computer systems & present reports
Improvement and enforcement of processes and procedures
Providing customers with product and service information
Answering phone calls and responding to customer requests and orders
Completing customer call logs and related reports
Staff coaching
Monitoring overall QA results to identify trends, training and process improvement opportunities
This position requires a self-starter who possesses a desire to make things happen and about 5 years of working experience in some supervisory level

Experience in technology oriented service _rms, mobile telephony, BPO call centres, fleet management systems, etc will be an added advantage

The applicant must have excellent oral and written communication skills, excellent interpersonal skills and an ability to motivate to produce results

A University business degree is a pre-requisite

Applicants should submit their CVs to the following email address:

Only shortlisted candidates will be contacted

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