F&B Services Manager Job in Kenya

Position: F&B Services Manager
Department: F&B

Reports to: Director of Operations

Scope of Position:


To plan, organize, direct, control and evaluate the operations of all the F&B outlets and ensure that there is adherence agreed budgetary limits and parameters of the law, particularly liquor law.
  • To ensure the prompt and efficient service of all meals, snacks, functions and beverages to the required standards.
  • To ensure that profit margins are maintained, agreed costs are not exceeded through effective control systems, including issuing against dockets, sales analysis, menu costings and cash checks.
  • To ensure that restaurants and cloakrooms are clean and well maintained, that table appointments, including flower arrangements are impeccable.
  • ensure that waiters are always correctly and smartly dressed, that they offer professional and courteous service to their customers.
  • To ensure that barmen are well trained, correctly and smartly dressed and serve their customers in a professional and friendly manner.
  • To ensure that room service orders are executed promptly and that they comply with the required standards.
  • To ensure that room service colleagues are correctly and smartly dressed and serve their customers in a professional and friendly manner.
  • To ensure that consumable and non-consumable goods are ordered, correctly stored and issued to the various F&B sections.
  • To ensure that staffing levels are correct and to agreed standards and are not exceeded without prior consultation.
  • To ensure that company and statutory hygiene standards are maintained in all areas.
  • To attend timeously to customer complaints.
  • To hold regular performance appraisals with all management colleagues, identifying areas for Ensure all grooming, spot check and temperature control sheets are filled as required
  • Identify development and training needs among F&B colleagues and ensuring that this training is effected.
  • To ensure that regular stock takes are conducted.
  • To prepare and submit on the required format all information necessary for budgeting purposes, timeously and accurately.
  • To ensure that an effective table reservation system is in operation.
  • To circulate throughout all restaurants, bars and banqueting departments, maintaining a high profile with customers and colleagues.
  • To be fully aware of trends in the industry and make suggestions for improvement of the catering operation.
  • To carry out or ensure that regular On-the-Job Training is taking place to agreed standards.
  • Performs any other reasonable duties as required by the department head.
  • Diploma or degree in business management or tourism related field would be an asset
  • 2 years of culinary experience in a 5 star luxury hotel environment
  • Strong supervisory and communication skills
  • Food Hygiene and Safety trained
  • Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  • Leadership skills 
  • Flexibility
  • Adaptability
  • Inventory management 
  • Conflict resolution
  • Ability to work under pressure
  • Ability to multi-task
  • Good organizational skills
  • Enthusiastic and with outgoing personality who is very guest driven
To apply 
Please send your curriculum vitae to recruitment@careerdirections.co.ke before Monday 8th April 2013 indicating the minimum salary expectation on the subject line.

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