Nyati Sacco Society Customer Service Officer, Customer Service Assistant, Accounts Assistant, Marketing Executives and Telephone Operator Jobs in Kenya

Nyati Sacco Society Ltd is a fast growing co-op society drawing its membership of over 14,500 from G4S Kenya Ltd, Tandu Security, Google Kenya, United Nations Office for Somalia, Wells Fargo Security, among other major security and courier companies in Kenya.
 
We seek to recruit dynamic and result oriented professionals to fill the following positions below. 
The persons should have strong IT skills with excellent command of MS Office suite packages and ability to quickly learn and work with a SACCO management software. 
Excellent communication and analytical skills with track record of ability to meet strict reporting deadlines.

Dedicated to implementing the overall business development strategy of the Sacco.
 
Customer Service Officer
 
Ref. NY01 – 13
 
The role involves attending to and ensuring efficient and prompt handling of customer inquiries, questions, problems solving and other matters relating to service delivery at our Sacco Office.
 
The Officer will be reporting to the General Manager
 
Responsibilities:
  • Develop a customer service policy for the organization.
  • Ensure efficient and prompt handling of all Customers’ inquiries / complaints whether relayed by phone, letter, e-mail or in person
  • Compile periodic customer relationship management reports for use by the management In decision making
  • In conjunction with HR, train, supervise and manage all customer service agents.
  • Keep a log of customer complaints and follow up on their resolution.
  • Other duties as assigned
Qualifications and Skills
  • Bachelor’s degree in Social sciences with a bias in sales & marketing or customer service management
  • Overall understanding el the industry and commercial market within which the business operates
  • Proven track record and minimum 3 years’ experience m a corporate or commercial environment
  • Demonstrated ability to meet and exceed targets
Customer Service Assistant
Ref. NY02-13
 
The officer will be reporting to the Customer service Officer
 
Responsibilities:
  • Ensure efficient and prompt handling of all Customers’ inquiries / complaints whether relayed by phone, letter, e-mail or in person
  • Manage the Front Office desk ensuring prompt response to walk – in customers and visitors
  • Other duties as assigned
Qualifications and Skills
  • A diploma or degree qualification in customer service management or a related field
  • Minimum 2 years’ experience in customer service related duties
Accounts Assistant
Ref. NY03-13
 
This position reports to the Accountant within the Finance Department.
 
Key Responsibilities
 
The successful candidate will be responsible for;
  • Assist in Accounting Roles & Preparing cheques
  • Help in Compiling financial records
  • Managing inventory records
  • Responsible for reconciliation of invoice sub ledger control accounts
  • Any other duties that may be assigned
Qualifications and Skills
  • BCOM, BCOB or any other related social sciences Degree
  • At least two years of experience in a busy accounting office
  • Accounting qualification (Minimum CPA II) will be an added advantage
Sales & Marketing Executives 
3 Positions
 
Ref. NY04-13
 
The position will be reporting to the Sales & marketing Officer
 
Key Responsibilities
  • Recruit individuals and formal groups to join the Sacco and spearhead the signing of the contract
  • Based on marketing reports and sales performance revise strategies accordingly
  • Lead on customer satisfaction surveys and report to management to Inform on Implications/future sales strategies.
  • Prepare weekly sales and marketing reports for submission to the Chief Executive Officer through the Sales & marketing officer
  • Any other duties assigned by the Chief Executive Office
Required skills and qualifications:
  • A Bachelor’s Degree in Marketing
  • Sound knowledge of Sales and Marketing with minimum 3-5 years experience in banking or Sacco Industry
  • Ability to network.
Telephone Operator
 
Ref: NY05-13
 
Telephone Operator will be responsible in sending and receiving telephone calls from clients or customers
 
The telephone operator will be reporting to the Customer service Officer.
 
Key Responsibilities
  • Operates switchboard equipment to receive, transfer and transfer calls
  • Performs telephone clerical tasks such as referring callers to appropriate staff, locating telephone numbers; updates and/or maintains files of Sacco telephone numbers, staff listing, among other assorted and venous records maintained on a personal computer
  • Courteously greet the customer and give them the best customer service needed.
  • Encode and forward customers concerns to authorized personnel that will further assist the concern of the customer.
Qualifications and Skills
  • Diploma in Customer care or related field.
  • Must have at least 2 years’ experience as telephone operator in a busy organization.
Interested but qualified candidates should submit their application letter, updated C.V and copies of certificates and testimonials to be received not later than 2411 April 2013. 
The envelope should be dearly marked with the Ref. of position being applied.
 
Applications to be emailed or addressed to: 
jobs.opportunity@nyatisacco.com 
or
 
The General Manager
P.O. Box 7601 – 00200, 
Nairobi


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