Marie Stopes Kenya AMUA Social Franchisee Coordinator Job in Homa Bay Kenya

Job Framework – Franchisee Coordinator – AMUA

Provide business management support to the Amua franchisees within the designated region.

Coordinate CHW supervisors to ensure the integrity of promotional activities according to Amua’s marketing / communication strategy and CHW work plans.

Assist Clinical Quality and Training activities for all AMUA franchisees within the designated region

Facilitate networking of AMUA with local authorities and partnering organization in the designated region

Job Title: AMUA Franchisee Coordinator

Location: Homa Bay
Reporting to: Social Franchising Manager
Probationary Period: 3 months
Salary Scale: Contract Type       
Gross pay of Kshs. 75,000
Fixed Term up to July 2017       

Marie Stopes Kenya is an NGO registered in Kenya. We are affiliated to Marie Stopes International.  

Together we deliver safe abortion, quality sexual and reproductive health care and family planning to millions of the world’s poorest and most vulnerable women. We want to make sure that women have a choice when it comes to having children and that death by unsafe abortion is reduced.
The primary responsibility of this role is to further our Goal: THE PREVENTION OF UNWANTED BIRTHS and its mission of ensuring the individual’s right to: CHILDREN BY CHOICE NOT CHANCE

The post holder commits to and is held accountable to Marie Stopes International global core values: mission driven, customer focused, results orientated, pioneering, sustainable and people centered

Key Responsibilities and Measures

Regional Supervision
  • Identify and recommend solutions to problems in the assigned regions that interfere with  franchisee business development, clinical quality and any other Amua objective
  • Assist in designing and implementing formal franchisee training for the designated region
  • Facilitate forum for direct exchange with peer groups involved in SRH sector and/or social franchising (as part of the agenda of the Social Franchise Network Association of Kenya  SFNAK
Measure: Field  and QTA/IAC reports

Business Management  

  • Ensure that each franchisee understand AMUA program, goals and protocols, and act on behalf of MSK
  • Instill a business-minded spirit throughout the AMUA network within the designated region, driven by excellence in customer service, high quality of clinical care and professional health facility management
  • Conduct monthly visits to each franchisee, consisting of a full review of activity and quick business audit (using standard AMUA templates, and auditing client registers)
  • Assist each franchisee with operational and logistics needs (notably drugs, equipment, commodities, etc.)
  • Assist service providers to identify service or product issues, and identify/propose solutions
  • Provide on-site training and support franchisees to correct non-standard practices, and to ensure appropriate data collection (for reporting to MoH and AMUA/MSK)
  • Compile the business performance section of the monthly reports for each franchise and for the region- using template for AMUA field report
Measure: Field reports, service statistics, narratives, field audits, M&E analysis, MOUs signed.

Promotion & Communication

  • Lead the implementation of promotional events (includes Amua Leo) as per the promotion activity plan
  • Identify promotion opportunities for the brand AMUA
  • Assist each franchisee in identifying promotion opportunities to generate service uptake and new clients
  • Measure impact of promotional activities in designated region
  • Liaise with MoPHS/DHMT officials in the region as Amua’s GoK partners
  • Compile the “promotion activities” section of the monthly reports for each franchise and for the region- using template for AMUA field report
Measure: Market impact, exit interviews, Mystery client surveys, market audits, reports, Attitude surveys, reports from agencies, feedback reports from MoH, stakeholders, CHW reports etc

Clinical Quality & Training

  • Ensure franchisees adhere to the signed MoU with MSK, notably the clinical quality compliance
  • Facilitate and support clinical audits under supervision of MSK Clinical Quality & training Dpt, and ensure that each franchisee gets audited at least twice per year
  • Assist the Clinical Quality & Training team in monitoring clinical compliance and quality of franchises
  • Report clinical complications immediately as they arise to the Clinical Quality and Training team and ensuring proper documentation (Amua incident report)
  • In coordination with the Clinical Quality & Training Dpt, support and coordinate the implementation of  Training in specific areas:
(i) Skills up date in performing BTLs and IUCDs
(ii) Family planning counseling
(iii) Infection prevention techniques
(iv) Data collection and interpretation for decision making
(v) Improving quality of care (QOC).
(vi) Client reception and handling
(vii) Skills and methods on how to sustain FP services
(viii) Assessing client satisfaction
Measure: QTA/IAC reports, cliniscans, external QTA reports, MoH supportive supervision reports, training reports, field reports, incidence reports, M.A.T minutes, CHW reports

Skills and Experience


  • BSc or Diploma in Health related area, Management Business Administration, or equivalent from a recognised university.
  • Experience in community promotion and business management
  • Clinical quality assurance experience
  • Strong I.T skills
  • Must be a competent driver
  • 3 years experience in community promotion and project coordination.
Experience: Clinical quality assurance, business management & administration, community engagement and promotions, IT, driving.

Skills: Business, leadership & management, clinical, communication, marketing, capacity building.

Attitude / Motivation:

Successful performance at MSI is not simply defined in terms of ‘what’ people achieve, but equally is about ‘how’ people go about their jobs and the impact that they have on others. 

There are 13 key behaviours that MSI encourages in all employees and they are defined below:


  • Thinking ahead and taking action to make the most of opportunities by finding the optimum solution
  • Thinking creatively and outside of the box so that ideas generated create a positive outcome
Effective Communication
  • Communicating through active listening and good questioning techniques, using appropriate body language, ensuring information is clear and concise.
  • Being responsive to changing priorities and demands
Working Efficiently
  • Planning, prioritising and organising work to ensure work is accurate and deadlines are met
Sharing Information
  • Sharing information and knowledge whilst maintaining confidentiality
Focus on Learning
  • Taking responsibility for keeping knowledge and skills updated and for seeking opportunities to develop further
  • Awareness and understanding of goals, vision and values and how your role impacts on this and going the extra mile to meet role requirements
  • Drive and determination to deliver results
  • Taking responsibility for appropriate decisions that you make, and the actions and behaviour you demonstrate
Embracing Change
  • Openness to embracing change within the organisation and being able to adjust plans/activities accordingly
  • Motivation towards achieving quality results to maximise potential
Team Player
  • Working as part of a team by being supportive, flexible and showing respect for each other
How to Apply

Applications quoting the position title with detailed CV, with contact details of 3 referees (1 of which should be immediate, 1 former supervisor and any other) should be submitted to:

People and Development Dept
Marie Stopes Kenya
On or before 29th January, 2014

Due to the urgency of the position, applications will be reviewed as they come.

Only shortlisted candidates will be contacted

NB: Please clearly indicate on the subject line as ‘Franchisee Coordinator-Homa Bay’

Marie Stopes Kenya is an equal opportunity Employer

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