Marie Stopes Social Franchise Network Senior Coordinator Job in Kenya (KShs 300K – 325K)

Job Framework: Senior Coordinator, Social Franchise Network


Marie Stopes Kenya (MSK) has been a pioneer in the field of social franchising for sexual and reproductive health services in Kenya since 2004 when it rolled out the AMUA social franchise network. 

Through this innovation, MSK is able to reach more men and women with quality health services by engaging private healthcare providers in various regions and subsequently building on their capacity to deliver quality SRH and non-SRH services at an affordable cost.

General Purpose of the role

The Senior Coordinator Social Franchise (SF) is a key position in MSK Programme Operations Department, whose strategic purpose is to ensure excellent delivery all MSK programme activities and the development and funding of new work.

The purpose of this role is to provide strategic leadership and oversight of the successful delivery of a channel of work by creating CYPs through the MSK network of Social Franchise AMUA.

Using his or her excellent understanding of the business model used to realize a successful franchise model, the Senior Coordinator SF is needed to develop and design clear strategies that will lead to the successful delivery of social franchise work integrated with other channels and to the mutual benefit of MSK and the SF outlets themselves.

Reporting to the Director of the Programme Operations Department, the post holder will work in close liaison with elected SF Coordinator Cluster leads, taking prompt action on all performance issues and continuous learning for strategic development of the channel while empowering SF Co-ordinators to manage their businesses effectively meeting and exceeding CYP targets.

The position is also member of the Senior Management leadership team of MSK whose members strongly reflect MSK’s values in their behaviour.  

Led by a rotating chair, the SMT is made up of deputy directors, senior coordinators and managers of five core departments which, working together and mutually accountable to one another,  are responsible for development and delivery of a strategic and sustainable programme, using Marie Stopes social enterprise model.  
Within the SMT, the Senior Coordinator SF and with other leaders in the Programme Operations department will provide data on key issues and information on SF for synergy, learning and efficiencies and close fiscal management while meeting CYP targets.

Job Title: Senior Coordinator MSK Social Franchise Network

Location: Kenya (Mombasa, Kisumu or Nairobi)
Reporting to: Director Programme Operations
Probationary Period: 6 months
Salary: Kshs. 300,000 – 325,000           
Marie Stopes Kenya is an NGO registered in Kenya. We are affiliated to Marie Stopes International.  Together we deliver safe abortion, quality sexual and reproductive health care and family planning to millions of the world’s poorest and most vulnerable women. 
We want to make sure that women have a choice when it comes to having children and that death by unsafe abortion is reduced.

The primary responsibility of this role is to further our Goal: THE PREVENTION OF UNWANTED BIRTHS and its mission of ensuring the individual’s right to: CHILDREN BY CHOICE NOT CHANCE

The post holder commits to and is held
accountable to Marie Stopes International global core values: mission
driven, customer focused, results orientated, Pioneering, sustainable
and people centered

Key Responsibilities

  1. Strategic development of the channel for increased CYPs
  2. Business planning and clear performance plans of teams and individuals to meet targets
  3. Oversight of the performance of the channel against budget and target and reporting
  • Increased CYPs
  • Clear strategy informing all SF Coordinators work
  • QTA scores of 90%+
  • Budget performance
Strategic development of the channel for increased CYPs
Activities include:
  • In close collaboration with teams develop and/or review SWOT analysis of all aspects of MSKs ability to meet and exceed CYP targets with high quality and within budget
  • Identification of long and medium term objectives to guide the development of on-going delivery and expansion of the work with clear priorities
  • Examination of MSI experience in other places for learning and ideas
  • Strategy and plans
  • Targets owned by team and SF
  • Terms of disengagement agreed
Business planning and clear performance plans of teams and individuals to meet targets
Activities include:
  • Ensure that clear personal targets and objectives are set by individual SFCs and their groups of Social Franchisees. Manage performance through regular monitoring against and agreed dashboard
  • Ensure mutual commitment to performance of the whole SFC team through use of cluster model to create commitment
  • Intervene on key performance issues (esp. quality)
  • Support and deliver training to ensure consistency in the work activities of the team
  • Each SFC targets for his/her group of S Franchisees
  • Monthly performance ratings including quality and CYP targets
Strategic oversight of the performance of the channel against budget and target and reporting
Activities include:
  • Regular collation and reporting on progress to clusters, other channels, the department and SMT
  • Agree and communicate proposals for action to rectify any performance issues
  • Lead discussion on key issues specific to the channel in regard to its place in MSK/MSI’s programming. e.g. value propositions; competition within the channels; sustainability 
  • Reports
  • Occasional papers
Knowledge Skills and Attitudes


  • Bachelor’s degree in a relevant field for example in Medicine, Nursing, Public Health, Project Management
  • Masters degree is desirable
  • Project Cycle management training desirable
  • More than one Kenyan language desirable
  • Atleast 5 years experience and knowledge of health financing
  • Clear ability to identify and set targets
  • Budget management
  • Excellent understanding of donor contract requirements
  • Demonstrated ability in facilitating capacity development in more junior staff
  • Excellent communicator to others on key strategic issues
Attitude / Motivation:

performance at MSI is not simply defined in terms of ‘what’ people
achieve, but equally is about ‘how’ people go about their jobs and the
impact that they have on others. 
There are 13 key behaviours that MSI encourages in all employees and they are defined below:


  • Thinking ahead and taking action to make the most of opportunities by finding the optimum solution
  • Thinking creatively and outside of the box so that ideas generated create a positive outcome
Effective Communication
  • Communicating through active
    listening and good questioning techniques, using appropriate body
    language, ensuring information is clear and concise.
  • Being responsive to changing priorities and demands
Working Efficiently
  • Planning, prioritising and organising work to ensure work is accurate and deadlines are met
Sharing Information
  • Sharing information and knowledge whilst maintaining confidentiality
Focus on Learning
  • Taking responsibility for keeping knowledge and skills updated and for seeking opportunities to develop further
  • Awareness and understanding of
    goals, vision and values and how your role impacts on this and going the
    extra mile to meet role requirements
  • Drive and determination to deliver results
  • Taking responsibility for appropriate decisions that you make, and the actions and behaviour you demonstrate
Embracing Change
  • Openness to embracing change within the organisation and being able to adjust plans/activities accordingly
  • Motivation towards achieving quality results to maximise potential
Team Player
  • Working as part of a team by being supportive, flexible and showing respect for each other
How to Apply

Applications quoting the position title with detailed CV, with contact details of 3 referees (1 of which should be immediate, 1 former supervisor and any other) should be submitted to:

People and Development Dept
Marie Stopes Kenya

On or before 3rd February, 2014

Only shortlisted candidates will be contacted

NB: Please clearly indicate on the subject line as ‘Senior Coordinator- Social Franchisee’

Marie Stopes Kenya is an equal opportunity Employer

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