Safaricom Key Account Manager Job in Kenya

Safaricom Limited is the leading mobile telecommunications company in Kenya. 
We are at the forefront of the industry and always seek to attract and retain talented, creative and innovative team players who are excited by the opportunity of pushing the frontiers of this evolving technology, growing our services, exciting our customers and contributing to our community.
At Safaricom, we take pride in our talent and develop them to realize their maximum potential!
Key Account Manager

EBU –KAM –JAN 2014

We are pleased to announce the following vacancy in the Enterprise Sales and Retention Department within the Enterprise Business Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Reporting to the Sector Manager – Government Sector, the role holder will be in charge of developing, managing and expanding the Public Sector accounts customer base, relations and services to ensure growth, profitability and retention of the Public Sector accounts customer segment.

The successful candidate will be responsible for;

  • Effectively manage the existing/newly acquired Public Sector accounts in terms of uptake of other products and services (VAS), payments, revenue growth, provision of advisory services, delivery issues, post-paid process end to end and ensure compliance to the set agreement requirements;
  • Effectively develop and manage relationship matrix and engagement models for the key accounts;
  • Proactively attend to Public Sector customers issues on serv. ice provision and get an excellent customer rating;
  • Develop and manage implementation of effective promotional activities within the sales channel;
  • Prepare and timely submit accurate periodic reports to stakeholders as per need.
  • Drive Enterprise delight Index and Customer Satisfaction Index;
  • Living the Safaricom way of speed, simplicity and trust.
The ideal candidate will possess:
  • A degree in Business Administration/Bachelor of commerce or related field;
  • Must have 5 years’ experience working in Sales;
  • Strong relationship building skills preferably from a major blue chip company;
  • Ability to inspire and manage a sales team;
  • New business development skills;
  • Demonstrate ability to deliver results i.e. meet and surpass targets;
  • Good communication and interpersonal skills;
  • Proactive, confident, energetic & with ability to work under pressure;
  • Strong negotiation skills;
  • Must demonstrate sales planning, forecasting and sales execution experience.
If you meet the requirements and are self-driven, proactive and up to the challenge, please send your resume and application letter quoting the job reference number to the address below. 
All applications must be delivered on or before Monday 3rd February, 2014

Head of Talent & Resourcing
Safaricom Ltd Nairobi
via E-mail to

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