Software Technical Support Officer Job in Kenya – GA Insurance Limited

Job Title: Software Technical Support Officer

Reporting to: General Manager – ICT

Job Summary: The incumbent will be responsible for all Database Administration, Manage and support Installed Applications, Insurance systems and Servers.

Job Description

1. Database Administration
  • Look after database for all applications and ensure good health at all times
  • Ensure completeness of daily back up processes
  • Database health check and plan for growth in good time.
2. Application Support
  • Support operational applications  ( Premia, Healthsprint, Mediclaim, etc)
  • Develop user reports with direction from ICT Manager or Technical Manager
  • Manage user’s profiles within applications.
  • Integrate software with existing systems.
  • Testing and Quality assurance.
3. Network Support and OS Support
  • Assist in Network management and Server support management
  • Assist users in PC support needs
4. Back Office
  • Support users in back office (Word, Excel, Power point etc).
  • Maintain standards and Policy compliance
Knowledge, Skills and Abilities
  • Knowledge and experience of Oracle 10g/11g
  • Knowledge and experience of programming in ASP.NET, Web programming C#,
  • Knowledge and experience of  JAVA, SQL, Oracle report Writer
  • Knowledge of Windows 2003, 2008 and IIS.
  • Good communication skills and time management
  • Be a team player
Credentials and Experience
  • Degree in IT / Computer science.
  • Oracle 11g, Oracle development and database knowledge
  • Microsoft Server OS knowledge, 
  • Web application Development including Mobile application.
  • Experience on application implementation and user support and related activities.
  • Minimum of 4 years experience  in system support in a busy environment.
If you meet the above minimum requirements, send your c.v to indicate the position applied for on the email subject line so as to be received on or before 24th January, 2014.

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Updated: January 17, 2014 — 7:15 am