University of Eldoret Customer Satisfaction Survey Request for Proposal

Request for Proposal to Carry out Customer Satisfaction Survey
Tender No. UoE/07/2013-2014.
University of Eldoret invites proposals from interested firms to provide the above mentioned consultancy service.
1. Independent customer satisfaction survey using the following criteria;
a) Identifying the needs of customers

b) Speed of service/product

c) Quality of service/product
d) Accessibility
e) Affordability
f) Courtesy
g) Information on services/precuts
h) Adherence to the commitments set out in the service charter
Request for Proposal
Applicants will be subjected to an evaluation criteria based on experience in similar works, ability to deliver, and knowledge in public sector.

The firm should submit detailed company profile, technical and financial capability to undertake the assignment, certificate of incorporation, tax compliance certificate, qualifications and experience of key staff.

Tender Document Detailed tender documents may be obtained from Procurement Department, University of Eldoret from Thursday, 30th January 2014 on payment of non-refundable fee of Ksh.1,000/= 
Tenders must be submitted in plain sealed envelope containing separate Technical and Financial proposals clearly marked: “Request for Proposal for customer satisfaction survey and TENDER NO. UoE/07/2013-2014” and addressed to:-
University of Eldoret
P.O Box 1125-30100

Completed tender documents should be deposited in the TENDER BOX situated at the  Administration Block not later than Friday, 14th February, 2014 at 11.00 a.m. 
The proposals will be opened immediately thereafter in the presence of the representatives of the firms who choose to attend the opening at the Vice-Chancellor’s Board Room.
Women, youth and persons with disability are encouraged to apply.
Vice Chancellor
University of Eldoret.

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