Kenindia Assurance Assistant Manager (System Analyst & Support) Job in Nairobi, Kenya

Kenindia Assurance

Assistant Manager – System Analyst and Support
 

Job Ref: JD/IT/AM/03
 
Department: IT
 
Section: General Insurance

Reports To: A.G.M,  IT
 

Location / Branch: Head office, Nairobi

Job Summary: To make certain the computer system of the company is functioning optimally by supporting core software and examining both the

hardware and software currently being used and suggest or even design new programs to better meet the organization’s needs in line with the IT policies, procedures and processes to achieve business goals.

Main Responsibilities

  • Supporting users on daily system usage while troubleshooting to eliminate downtime.
  • Preparing the system at the end of the year to allow business transit to the next financial period.
  • Debugging existing systems and finding solutions in liaison with system developers
  • Ensuring operating systems and software applications are operating to the satisfaction of the users
  • Supporting users on change control and system updates in line with changing business processes.
  • Conducting requirements analysis and preparing specific proposals for modified or replacement systems and preparing training and user manuals to users of a new system and refresher courses on existing systems
  • Ensuring availability, continuity and security of data and information pertaining to the organization.
  • Identifying options for potential solutions and assessing them for both technical and business suitability and Implementing, configuring and testing feasible I.T business solutions
  • Working closely with other I.T staff, developers and end users to ensure technical compatibility and user satisfaction.
  • Enforcing company-wide ICT policy and compliance. 
  • Modifying, enhancing or adapting existing systems using new I.T. solutions with the aim of improving efficiency and productivity.
  • Installing, connecting and setting up servers and software as required and monitoring integrity, accuracy and completeness of information being processed.
  • Identifying, implementing and benchmarking best practices in management
  •  Ensuring customer service to both internal and external client by providing required………
  • Managing and implementing change initiatives to achieve desired business plans and culture
Key Deliverables
  • Providing systems availability as per K.A.C SLA with the business.
  • Innovatively design solutions
  • Customer satisfaction
  • Service delivery.
Key Interfaces
 
Internal
  • Internal Audit
  • Operations Department
  • Marketing  Department
  • Accounts Department
  • Claims Hub
  • Underwriting Hub
  • Legal Department
External
  • Insurance Regulator
  • A.K.I
  • Systems vendors
Academic Qualifications
  • Degree holder in Computer science / Information Technology or its equivalent
Professional Qualifications
  • Oracle DBA
  • M.C.S.E
  • LINUX
Key Job Skills
  • Strategic implementation and management
  • Analytical and problem solving skills
  • Information management
  • Project management skills.
Insurance Skills (special Category)
  • Knowledge in Insurance.
  • Basic accounting skills.
General Skills
  • Communication skills
  • Interpersonal skills
  • Customer Service
  • IT skills (fluency)
Our Competencies / Behaviours
  • Integrity
  • Reliability
  • Transparency
  • Professionalism
  • Teamwork
  • Quality
Relevant Experience
  • At least 3 years of relevant experience
Applications to be send to recruitment@kenindia.com

Deadline of applications: 14/1/2016

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Updated: January 8, 2016 — 1:41 pm