Kilimall Customer Service Representative Job in Kenya

Kilimall Kenya’s Leading E-Commerce Company is looking for an online ad manager to join our quickly growing team. 
Customer Service Representative
Are you passionate about one-to-one, telephone or SNS interaction with customers? 
Do you have a passion for serving and tending to customers to ensure customer satisfaction?

Well here is your chance to join Kenya’s first -fastest growing online shopping mall.

Availability: Immediately.

Duties and Responsibilities
  • Greet customers warmly and ascertain problem or reason for calling.
  • Provide information about the company to any potential client with inquiry across the available multiple channels.
  • Track review customer complaints till resolution.
  • Handle complex and escalated customer service issues across the available Multi-channel.
  • Assisting customers to find the goods and products they are looking for on-site.
  • Giving advice and guidance on product selection to customers.
  • Dealing with customer refunds and exchange requests.
  • Working within established guidelines, particularly with brands.
  • Proactively taking up tasks and any other duties assigned to you, where needed, as stipulated in the contract.
Qualifications and skill set
  • Degree / Diploma in Customer care, Business Administration (Customer Care specialization)
  • MUST be service oriented and passionate about serving customers.
  • Possess strong oral and written communication skills.
  • Excellent Presentation skills.
  • Outstanding organization and planning skills.
  • Self-driven with high level of integrity and professionalism.
  • Ability to build customer relationships and provide customer service.
  • Previous experience with working in a Call center will be an added advantage.
How to Apply

you are up to the challenge and do possess the necessary qualification
and required skills & experience, please submit your cover letter
and CV to on or before 19th January 2016 indicating the
position you are applying for on the mail subject and expected salary in
the message body.

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