Kilimall Customer Service Representative Job in Kenya

Kilimall Kenya’s Leading E-Commerce Company is looking for an online ad manager to join our quickly growing team. 
Customer Service Representative
 
Are you passionate about one-to-one, telephone or SNS interaction with customers? 
Do you have a passion for serving and tending to customers to ensure customer satisfaction?

Well here is your chance to join Kenya’s first -fastest growing online shopping mall.


 
Availability: Immediately.

Duties and Responsibilities
  • Greet customers warmly and ascertain problem or reason for calling.
  • Provide information about the company to any potential client with inquiry across the available multiple channels.
  • Track review customer complaints till resolution.
  • Handle complex and escalated customer service issues across the available Multi-channel.
  • Assisting customers to find the goods and products they are looking for on-site.
  • Giving advice and guidance on product selection to customers.
  • Dealing with customer refunds and exchange requests.
  • Working within established guidelines, particularly with brands.
  • Proactively taking up tasks and any other duties assigned to you, where needed, as stipulated in the contract.
Qualifications and skill set
  • Degree / Diploma in Customer care, Business Administration (Customer Care specialization)
  • MUST be service oriented and passionate about serving customers.
  • Possess strong oral and written communication skills.
  • Excellent Presentation skills.
  • Outstanding organization and planning skills.
  • Self-driven with high level of integrity and professionalism.
  • Ability to build customer relationships and provide customer service.
  • Previous experience with working in a Call center will be an added advantage.
How to Apply

If
you are up to the challenge and do possess the necessary qualification
and required skills & experience, please submit your cover letter
and CV to hr@kilimall.com on or before 19th January 2016 indicating the
position you are applying for on the mail subject and expected salary in
the message body.


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